Akia Neal
Durham,NC
Summary
Proven track record in enhancing patient care and team efficiency, notably at Uni Healthcare. Skilled in HIPAA compliance and fostering team collaboration, I excel in high-pressure environments, achieving significant improvements in customer satisfaction and operational productivity. Demonstrates adeptness in direct patient care and effective communication, ensuring superior service and compliance standards.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Uni Healthcare
03.2012 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Bowling's Incorporation
01.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Line Supervisor
Golden Corral Restaurant
01.2011 - 02.2012
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
- Demonstrated a commitment to employee satisfaction by recognizing individual achievements, celebrating team successes, and promoting professional growth opportunities.
- Served as a liaison between management and frontline staff fostering open lines of communication ensuring timely resolution of issuesconcerns.
Education
Associate of Science - Nursing
Durham Technical Community College
Durham, NC05.2026
GED -
Durham Technical Community College
Durham, NC05.2010
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Timeline
Certified Nursing Assistant
Uni Healthcare
03.2012 - Current
Line Supervisor
Golden Corral Restaurant
01.2011 - 02.2012
Customer Service Representative
Bowling's Incorporation
01.2010 - Current
Associate of Science - Nursing
Durham Technical Community College
GED -
Durham Technical Community College