Microsoft
Akia Nolan
Houston,TX
Summary
- Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Food Town Grocery Stores
Houston, TX
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Personal Care Attendant
Silversage Assisted Living And Memory Care
09.2023 - 03.2024
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
Private Care Provider
Stacie Hopes
06.2021 - 03.2024
- Gained the trust of both patients and families through consistent professionalism, empathy, and dedication to high-quality care provision.
- Continually expanded knowledge of industry best practices and relevant medical advancements, ensuring up-to-date and effective care provision for clients.
- Maintained accurate records of patient progress, reporting any concerns or changes in condition promptly to healthcare providers.
- Facilitated transportation to appointments, ensuring timely arrival and coordinating post-care instructions with healthcare providers.
- Promoted overall health by implementing preventive measures such as proper hygiene practices and infection control procedures.
Property Manager
Stone Hollow Apartments
03.2019 - 05.2021
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Leasing Consultant
Stone Hollow Apartments
02.2017 - 03.2019
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Cashier/Customer Service Representative
Lowes Home Improvements
07.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Production Machine Operator
Stanpac
01.2014 - 11.2017
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Completed parts lubrication and other minor maintenance tasks to keep equipment running.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Collaborated with team members for seamless transitions between shifts and increased productivity overall.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
Education
High School Diploma -
Aama Institution
Houston, TX05.2013
Skills
- Property management
- Business Development
- Administrative support
- Financial budgeting and reporting
- Credit and collections
- Documentation and control
- Report analysis
- Resource Utilization Planning
- Affordable housing programs knowledge
- Marketing and advertising
- Exceptional oral and written communication skills
- Personal Care Needs
- Case Management
- Home Healthcare
- Direct Patient Care
Software
Excel
Resman
Yardi
Yieldstar
OneSite
Buildium
Word Doc
Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Oversaw multiple residential family properties totaling over 400 individual units.
- Maintained 97% or higher occupancy rate for entire length of employment.
- Within the first year of becoming the Property Manager, received Property Manager of the year.
Timeline
Customer Service Representative
Food Town Grocery Stores
03.2024 - Current
Personal Care Attendant
Silversage Assisted Living And Memory Care
09.2023 - 03.2024
Private Care Provider
Stacie Hopes
06.2021 - 03.2024
Property Manager
Stone Hollow Apartments
03.2019 - 05.2021
Cashier/Customer Service Representative
Lowes Home Improvements
07.2017 - 05.2019
Leasing Consultant
Stone Hollow Apartments
02.2017 - 03.2019
Production Machine Operator
Stanpac
01.2014 - 11.2017
High School Diploma -
Aama Institution