Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akia Person

Spring,TX

Summary

Experienced in working remotely leading customer service teams to deliver exceptional service and resolve complex issues with professionalism. Seeking to utilize excellent communication, interpersonal and organizational skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Team Lead

Joann Fabric And Crafts
04.2021 - 04.2025
  • Managed escalated situations with difficult customers while preserving positive relationships.
  • Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success.
  • Resolved complex customer inquiries in a timely manner while maintaining high level of professionalism.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Provided ongoing training to 37 new staff on customer service policies and procedures.

Customer Service Representative

The Signature Room
05.2021 - 08.2023
  • Administrative duties including updating and maintaining database with accurate customer information and timely data entry.
  • Assisted customers in navigating through various web pages on the company's website during their purchase process.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Displayed strong organizational skills while managing multiple projects simultaneously.
  • Assisted customers with product selection by providing detailed information about available products and services.

Education

Bachelor of Science - Health Care Management

Sam Houston State University
Huntsville, TX
05-2026

Skills

  • Remote Work Experience
  • Analytical and Critical Thinking
  • Project Management
  • Technical Software Skills
  • Multitasking and Organization
  • Effective Time Management
  • Adaptability and Flexibility
  • Problem-Solving
  • Administrative Tasks
  • Employee training and development

Timeline

Customer Service Representative

The Signature Room
05.2021 - 08.2023

Customer Service Representative Team Lead

Joann Fabric And Crafts
04.2021 - 04.2025

Bachelor of Science - Health Care Management

Sam Houston State University

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