Akia Rogers
Fort Worth
Summary
A dynamic, goal-oriented, and self-motivated individual with 10+ years of professional experience in face-to-face interactions with customers/patients. Seeking a challenging career role to further advance my career development. Highly knowledgeable in identifying and assessing customer needs. Fast learner, and attention to detail. Demonstrated track record of increasing company morale by coaching and mentoring. Proven to be a great team player who thrives in fast-paced, competitive environments.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
SSM Health St. Joseph Hospital
Saint Charles
12.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collaborated with other departments to ensure quality customer service was delivered.
- Provided assistance to internal departments when needed.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Responded to patient inquiries regarding billing or financial matters.
- Answered phones promptly in a professional manner.
Assistant Store Manager
Shoe Carnival
St Louis
01.2019 - 10.2023
- Managed day-to-day operations including scheduling shifts, meal/breaks, and assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Follow all company policies and procedures, including Loss Prevention guidelines, to deter theft.
- Demonstrate Total Customer Service standards and attempts to resolve issues timely and professionally.
Assistant Manager
Value City furniture
St Louis
02.2022 - 09.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Customer Service Manager
Kmart, Sears Holding
St Louis
02.2016 - 06.2018
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored staff performance to ensure adherence to customer service standards.
- Handle customer returns and exchanges.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Hazelwood West Highschool
Hazelwood, MO06-2019
Skills
- Appointment scheduling
- Payment collection
- Patient registration
- Insurance verification
- Customer relationship management
- Staff supervision
- Attention to detail
- Time management
- Quality assurance
- Effective communication/ Team leadership, Coaching, & Motivation
- Fast learner
- Active Listener
- Budget and Financial Oversight
- Scheduling
- Advanced Microsoft
- Inventory Management
- Epic training
- Call center
Timeline
Patient Access Representative
SSM Health St. Joseph Hospital
12.2023 - Current
Assistant Manager
Value City furniture
02.2022 - 09.2022
Assistant Store Manager
Shoe Carnival
01.2019 - 10.2023
Customer Service Manager
Kmart, Sears Holding
02.2016 - 06.2018
High School Diploma -
Hazelwood West Highschool
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