Akia Simpson
Houston,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Lakewood Church
02.2023 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated upcoming program plans to forecast expected resource needs.
- Scheduled meetings for senior management team and booked conference rooms.
- Motivated and trained volunteers to maximize team productivity.
- Compiled training materials for new volunteers and tracked skill development.
- Interacted well with volunteers to build connections and nurture relationships.
- Created and organized Excel spreadsheets on Microsoft Teams
- Created and organized special events for Team Appreciation
- Conducted interviews and Orientations for new volunteers
Nursery Coordinator
Lakewood Church
02.2021 - 02.2023
- Observed and assessed classroom activities to verify conformity with quality standards.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Stayed current on guidelines to maintain compliant program operations.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
- Edited and planned monthly curriculum
Service Support Specialist
Lakewood Church
07.2019 - 02.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Supervise nursery support team
- Set up and tear down classrooms
- Organize classrooms
- Supervise children ages 0-2 years old
- Maintain check-in counters
- Greet parents and children
- Occasionally supervise weeknight teams
- Create and edit monthly curriculum
- Teach curriculum
- Attend weekly meetings and trainings
Education
Penn Foster High School
07.2024
Skills
- Supply Ordering
- Process Implementation
- Motivational Leadership
- Corrective Actions
- Corporate Recruiting
- Performance Monitoring and Evaluation
- Project Scheduling
- Strategic Goals
- Company Policy Compliance
- Operations and Procedural Knowledge
- Operations Oversight
- Onboarding
Timeline
Operations Coordinator
Lakewood Church
02.2023 - Current
Nursery Coordinator
Lakewood Church
02.2021 - 02.2023
Service Support Specialist
Lakewood Church
07.2019 - 02.2021
Penn Foster High School