Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Lakewood Church
2023.02 - Current
Provided direction and guidance to internal teams in order to achieve targets.
Implemented troubleshooting, root cause analysis and issue resolution.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with area managers to evaluate needs and optimize operational plans.
Reviewed operations reports to understand numbers and trends.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Evaluated upcoming program plans to forecast expected resource needs.
Scheduled meetings for senior management team and booked conference rooms.
Motivated and trained volunteers to maximize team productivity.
Compiled training materials for new volunteers and tracked skill development.
Interacted well with volunteers to build connections and nurture relationships.
Created and organized Excel spreadsheets on Microsoft Teams
Created and organized special events for Team Appreciation
Conducted interviews and Orientations for new volunteers
Nursery Coordinator
Lakewood Church
2021.02 - 2023.02
Observed and assessed classroom activities to verify conformity with quality standards.
Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Attended professional meetings and conferences to maintain and improve professional competence.
Stayed current on guidelines to maintain compliant program operations.
Maintained high-quality child care standards based on developmentally appropriate practices.
Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
Edited and planned monthly curriculum
Service Support Specialist
Lakewood Church
2019.07 - 2021.02
Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Supervise nursery support team
Set up and tear down classrooms
Organize classrooms
Supervise children ages 0-2 years old
Maintain check-in counters
Greet parents and children
Occasionally supervise weeknight teams
Create and edit monthly curriculum
Teach curriculum
Attend weekly meetings and trainings
Education
Penn Foster High School
07.2024
Skills
Supply Ordering
Process Implementation
Motivational Leadership
Corrective Actions
Corporate Recruiting
Performance Monitoring and Evaluation
Project Scheduling
Strategic Goals
Company Policy Compliance
Operations and Procedural Knowledge
Operations Oversight
Onboarding
Timeline
Operations Coordinator
Lakewood Church
2023.02 - Current
Nursery Coordinator
Lakewood Church
2021.02 - 2023.02
Service Support Specialist
Lakewood Church
2019.07 - 2021.02
Penn Foster High School
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