Akiah Lyons
New Bern,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Desire to take on new challenges and Experience stepping into roles and quickly make positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Developmental Vocational Specialist
Monarch
New Bern, NC
- Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Assisted individuals in development of social skills to become integrated in community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Detention Officer
Jones County Sheriff's Department
Trenton, NC
07.2021 - 11.2023
- Maintains care, custody, and control over all detainees and prisoners; takes appropriate action to ensure the safety and security of the detainees/prisoners, the public, and other law enforcement/detention personnel.
- Receives incoming prisoners; conducts searches to detect concealed weapons and contraband.
- Coordinates prisoner placement and cell assignment during the intake process.
- Complies with booking and release orders and procedures.
- Maintains accurate counts of detainees/prisoners; maintains complete records, and ensures that current information on prisoners is entered into the computerized record information system.
- Secures detention facility keys; receives status and incident reports and special instructions from other detention personnel; follows special instructions from supervisors and other detention personnel.
- Operates an agency vehicle to transport detainees and adheres to agency policies and procedures in accordance with laws regarding safe vehicle operations.
PCA Personal Care Assistant
Gardens of Pamlico
Grantsboro, NC
05.2019 - 07.2022
- Provide a wide variety of patients with care and comfort.
- Perform cooking, cleaning tasks, and run errands for patients.
- Help patients perform personal care tasks like bathing, grooming, and showering.
- Keep patients mentally engaged by participating in activities with them.
- Provide mobility support to patients who need it.
Call Center
Humana Pharmacy
Jacksonville, NC
08.2021 - 02.2022
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Direct Support Professional
Autism Society Of North Carolina
Greenville, NC
09.2018 - 07.2019
- Provides direct care to those with intellectual and developmental disabilities.
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and healthcare-related tasks.
- Fosters positive relationships between caretakers and individuals served.
- Ensures client safety and maintains a safe environment.
- Reminds and assists clients with self-administration of medications (with proper training).
- Reports changes in client's condition or family situation to administrators and supervisors.
- Performs home management functions, such as light housekeeping, laundry, bed making, and cleaning.
Front Desk Receptionist
NCWorks Career Center
New Bern, NC
02.2014 - 11.2014
- Greet persons entering establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Transmit information and documents to customers, using a computer, mail, and a facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading handwritten information and using computers to work on employment documents.
- File and maintain records.
- Provide information about the establishment, such as the location of departments or offices, employees within the organization, and services provided.
Administrative Assistant
Dowe Event Agency
New Bern, NC
05.2012 - 11.2013
- Prepared reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software
- Answered phone calls and directed calls to appropriate parties or took messages
- Greeted visitors and determined whether they should be given access to specific individuals
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Performed general office duties, such as ordering supplies and maintaining records management database systems.
- Opened, sorted, and distributed incoming correspondence, including faxes and email.
Education
Associate of Applied Science - Information Technology, Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11-2025
Pharmacy Technician -
Lenoir Community College
Lenoir, NC12.2016
GED -
Craven Community College
New Bern, NC12.2013
Skills
- Excellent Communication Skills
- Scheduling
- Documentation Management
- Individualized support
- Transition planning
- Community involvement
- Clerical
- CPR/FIRST AIDE/ AED
- Administrative Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR/FIRST AID/AED
Timeline
Call Center
Humana Pharmacy
08.2021 - 02.2022
Detention Officer
Jones County Sheriff's Department
07.2021 - 11.2023
PCA Personal Care Assistant
Gardens of Pamlico
05.2019 - 07.2022
Direct Support Professional
Autism Society Of North Carolina
09.2018 - 07.2019
Front Desk Receptionist
NCWorks Career Center
02.2014 - 11.2014
Administrative Assistant
Dowe Event Agency
05.2012 - 11.2013
Developmental Vocational Specialist
Monarch
- Current
Associate of Applied Science - Information Technology, Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Pharmacy Technician -
Lenoir Community College
GED -
Craven Community College