Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Akiama Roger

Pearl City,HI

Summary

I am a respectful professional with excellent service in Office and Administrative support , Customer service, Calling centers, Receiving and taking information. I pride myself on working hard, efficiently, and outdoing my best as often as possible. I learn new information quickly and efficiently. I’m strong at multi-tasking skills with the ability to determine problem sensitivity. I have excellent judgment and critical thinking skills. I am efficient and effective with work and can handle any responsibility given to me. I will always work in the company’s best interest. As well as to provide new and creative ideas to the team. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

4
4
years of professional experience

Work History

Sales Associate

Navy Exchange Hawaii
03.2022 - 06.2023
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Closed, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Handled Money counting , with register proceeder , Handled Safe proceedings. Clean and locked proceedings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed efficient cash register operations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance. Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Personal Assistant

Katiana Hyppolite
01.2021 - 03.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Attended meetings, took notes and tracked action items.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Served as point of contact between clients and managerial staff.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Collaborated in cloud environments such as Trello and Google Workspace.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Coordinated appointments with medical professionals.
  • Provided assistance with medication management.
  • Arranged domestic and international travel plans and itineraries.
  • Handled Data analyzes, In Excel, Powerpoint, and Spreadsheets
  • Handle Highly Medical case sensitive flies

Receptionist

Bolt Business Services LLC
01.2019 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.

Childcare Provider

Myself
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.

Education

Associate of Science - Natural Sciences

University of Hawaii At Hilo
Hilo, HI
05.2025

High School Diploma -

Academy Park High School
Sharon Hill, PA
06.2021

Skills

  • Social Perceptiveness
  • Spreadsheet Management
  • Proper Phone Etiquette
  • Screening Incoming Calls
  • Travel Administration
  • Operations Support
  • Data analyst
  • Customer Service
  • Administrative Support Specialist
  • Proficient in Microsoft Office, Excel, Spreadsheets, WORD, PowerPoint etc
  • Marketing and Promotions
  • Drafting Correspondence
  • Advanced MS Office Suite Proficiency
  • Managing Multiple Tasks
  • Adaptable and Flexible
  • Adobe Systems Adobe Creative Cloud
  • Merchandise Receiving and Handling
  • POS System Operations
  • Quick Learner

Accomplishments

    I am a co-founder to a non-profit origination during my time in highschool called FTK (For the Kids), that supports and provides for special needs and a funding to cancer research.

Timeline

Sales Associate

Navy Exchange Hawaii
03.2022 - 06.2023

Personal Assistant

Katiana Hyppolite
01.2021 - 03.2023

Receptionist

Bolt Business Services LLC
01.2019 - 01.2021

Childcare Provider

Myself

Associate of Science - Natural Sciences

University of Hawaii At Hilo

High School Diploma -

Academy Park High School

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Akiama Roger