Akiama Roger
Pearl City,HI
Summary
I am a respectful professional with excellent service in Office and Administrative support , Customer service, Calling centers, Receiving and taking information. I pride myself on working hard, efficiently, and outdoing my best as often as possible. I learn new information quickly and efficiently. I’m strong at multi-tasking skills with the ability to determine problem sensitivity. I have excellent judgment and critical thinking skills. I am efficient and effective with work and can handle any responsibility given to me. I will always work in the company’s best interest. As well as to provide new and creative ideas to the team. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Navy Exchange Hawaii
Liscome Bay St Honolulu HI 96818
03.2022 - 06.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Closed, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Handled Money counting , with register proceeder , Handled Safe proceedings. Clean and locked proceedings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance. Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Personal Assistant
Katiana Hyppolite
01.2021 - 03.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
- Arranged domestic and international travel plans and itineraries.
- Handled Data analyzes, In Excel, Powerpoint, and Spreadsheets
- Handle Highly Medical case sensitive flies
Receptionist
Bolt Business Services LLC
01.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
Childcare Provider
Myself
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Education
Associate of Science - Natural Sciences
University of Hawaii At Hilo
Hilo, HI05.2025
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2021
Skills
- Social Perceptiveness
- Spreadsheet Management
- Proper Phone Etiquette
- Screening Incoming Calls
- Travel Administration
- Operations Support
- Data analyst
- Customer Service
- Administrative Support Specialist
- Proficient in Microsoft Office, Excel, Spreadsheets, WORD, PowerPoint etc
- Marketing and Promotions
- Drafting Correspondence
- Advanced MS Office Suite Proficiency
- Managing Multiple Tasks
- Adaptable and Flexible
- Adobe Systems Adobe Creative Cloud
- Merchandise Receiving and Handling
- POS System Operations
- Quick Learner
Accomplishments
I am a co-founder to a non-profit origination during my time in highschool called FTK (For the Kids), that supports and provides for special needs and a funding to cancer research.
Timeline
Sales Associate
Navy Exchange Hawaii
03.2022 - 06.2023
Personal Assistant
Katiana Hyppolite
01.2021 - 03.2023
Receptionist
Bolt Business Services LLC
01.2019 - 01.2021
Childcare Provider
Myself
Associate of Science - Natural Sciences
University of Hawaii At Hilo
High School Diploma -
Academy Park High School