Akib Phansopkar

Bilkish is a renowned organization that provides Debt resolution, Credit and Sales services to various banking and financial institutions and telecom companies Our more than 25 years of experience allow us to be the best in the industry!!! Provide our bespoke services throughout 11 countries across the globe and 11 strategic locations in India

Have a team of certified and highly specialized professionals. Bilkish is committed to offering services of highest standards, and we pay utmost respect to the confidentiality of our customers, If you require any of our services, then don’t hesitate to give us a call, Let one of our friendly customer care executives receive your request and assist you further

Responsible for maintaining a complete debt collection portfolio for high profile Banks of UAE/SAUDI /KUWAIT/ QATAR/OMAN & BAHRAIN, and for working with clients to resolve complicated debt issues

• Duties:
• Led and supervised a debt collection team focused on collecting high-risk bad loans
• Always followed the Fair Debt Collections Practices Act and ensured collectors did as well
• Performed phone monitoring and random call audits
• Assisted staff in meeting collections goals
• Helped staff succeed at maximum collections
• Ensures the unit achieves goals established for the department Plan, direct, evaluate and supervise work flow
• Track and coach team member performance
• May collect high risk, seriously delinquent or loans requiring special attention
• Assist in on-going monitoring and providing feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews
• Assist supervisor in completing monthly evaluations and development plan for collectors
• May assist in scheduling and coordinating team activities
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Handled team calls per day to address customer inquiries and concerns.

• Responsible for maintaining a complete debt collection portfolio, and for working with clients to resolve complicated debt issues
• Duties;
• Recovering money from customers who have taken out loans & credit cards
• Working with Credit Controllers to contact debtors to pursue payment
• Making outbound collection calls to debtors
• Reducing the outstanding debt owed to a customers
• Responding to telephone inquiries using standard scripts and procedures
• Working with debtors to work out payments
• Following up clients on previous payment arrangements
• Locating and establishing contact with debtors
• Maintaining accurate, up-to-date customer account information
• Negotiating settlements with clients
• Taking ownership of debt collection cases
• Maintaining appropriate and comprehensive records of all customer discussions
• Reporting daily progress against targets to the Team Leader.

A company floated to aggregate, commoditize and distribute the services in most convenient form to the consumers The motto of the company is to give convenience and value to all its customers who are looking for travel, utility, e-Governance and entertainment related services ,As a corporate we are committed to develop new strategies and influence business transformations with smart thinking expertise

Our business expertise aims to address the prevailing gaps in various service sectors)

• Duties:
• Co-coordinating with Call center (Inbound & Outbound channel)
• Preparing MIS report on daily basis calls received on inbound channel
• Analyzing the campaign reports of outbound channel
• On daily basis sending complaints ratio reports to SMT (Senior Management Team)
• Analyzing the all service working fine or not, if not then escalating the issue to SMT
• Preparing monthly reports of downtime services & complaint’s
• Resolving the queries of channel partner & distributor received on 2nd