Akiba Jama
Raleigh,NC
Summary
Detail-oriented and customer-focused professional with experience in caregiving and retail. Known for building strong relationships and delivering exceptional service, enhancing client satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Home Care Provider
In Home Support Services
East Palo Alto, CA
08.2025 - 05.2026
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Maintained clean and safe living environments through regular housekeeping tasks.
- Documented client progress and changes in condition to inform care decisions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Customer Service Associate
Walgreens Pharmacy
Raleigh, NC
03.2025 - 08.2025
- Handled customer complaints effectively, fostering positive relationships and retention.
- Educated customers on product usage and health management options.
- Maintained inventory levels through effective stock management practices.
- Utilized point-of-sale systems for efficient transaction processing and record-keeping.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Head Cashier
The Home Depot
Raleigh, NC
03.2024 - 01.2025
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Trained and mentored new cashiers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, maintaining high service standards in a fast-paced environment.
- Ensured compliance with company policies regarding cash handling and loss prevention measures.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
The Home Depot
Raleigh, NC
12.2022 - 03.2024
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted customers in locating products and provided information on promotions and store policies.
- Maintained organized cash register area, adhering to company standards for cleanliness and functionality.
- Collaborated with team members to optimize inventory management, contributing to stock replenishment efforts.
- Trained new cashiers on register operations, customer service protocols, and company procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Associate
Walgreens Pharmacy
Raleigh, NC
02.2022 - 09.2022
- Handled customer complaints effectively, fostering positive relationships and retention.
- Educated customers on product usage and health management options.
- Maintained inventory levels through effective stock management practices.
- Utilized point-of-sale systems for efficient transaction processing and record-keeping.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Psychology
Laney College
Oakland, CASkills
- Compassionate caregiving
- Patient care
- Housekeeping
- Relationship building
- Customer focus
- Adaptability and flexibility
- Conflict resolution
- Positive and professional
Languages
Spanish
Limited Working
Timeline
Home Care Provider
In Home Support Services
08.2025 - 05.2026
Customer Service Associate
Walgreens Pharmacy
03.2025 - 08.2025
Head Cashier
The Home Depot
03.2024 - 01.2025
Cashier
The Home Depot
12.2022 - 03.2024
Customer Service Associate
Walgreens Pharmacy
02.2022 - 09.2022
Psychology
Laney College