Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Akida Hill

Conroe,TX

Summary

Highly motivated and seeking a challenging yet rewarding opportunity to further my career and knowledge within the industry.

  • Enjoy acquiring further abilities through diversity, knowledge sharing and working together to best resolve issues.
  • Detail oriented and able to work independently or with a team to ensure projects are in conformity of the company guidelines.
  • Team goals and results-oriented in supporting complex, deadline driven operations.

Overview

Work History

Wheelchair Assistant Agent

GAT
Jackson, MS
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Assisted customers with baggage claims.
  • Attended trainings regularly in order to stay up-to-date on best practices related to caring for individuals requiring mobility assistance.
  • Improved passenger comfort with special items, food distribution and proactive actions.
  • Provided assistance to wheelchair users in the use of specialized equipment such as oxygen tanks and breathing apparatus.
  • Aided customers with TSA checkpoint screenings.
  • Maintained cleanliness of wheelchairs after each use by wiping down surfaces with disinfectant wipes or sprays.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Greeted customers, answered questions and discussed services.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
  • Transported individuals requesting wheelchair service to and from desired locations.

Customer Service Representative

InfoCision
Clinton, MS
  • Provided accurate information about products and services to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Supported sales team members to drive growth and development.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.

Online Grocery Associate

Walmart
Flowood, MS
  • Managed inventory levels to ensure availability of products for customers.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Handled client budgets efficiently, ensuring the best value for their spending.
  • Greeted customers and answered product or service questions.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Assisted teammates with daily tasks during peak periods.
  • Scanned items when pulling from shelves to update system stock information.
  • Listened to customer needs to identify and recommend best products and services.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.

Dental Assistant-call in

Dental Care of Flora
Flora, MS
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Established clean, sterile and welcoming environment for patients.
  • Maintained a neat, clean and organized environment throughout the office.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Sterilized instruments according to established guidelines and protocols.
  • Checked with participants throughout procedures to help alleviate anxiety.

Education

Certificate - Dental

Accelerated Dental Assisting Academy
Richland, Ms
01-2021

High School Diploma -

Pisgah
Brandon, MS
01-2012

Some College (No Degree) - Psychology

Holmes Community College
Ridgeland, MS

Skills

  • Customer service and teamwork
  • Work Ethic and communication
  • Multitasking and organizing,
  • Problem solving and critical thinking
  • Adaptability and time management
  • Microsoft Word and Microsoft Office
  • Typing

References

References available upon request.

Timeline

Wheelchair Assistant Agent

GAT

Customer Service Representative

InfoCision

Online Grocery Associate

Walmart

Dental Assistant-call in

Dental Care of Flora

Certificate - Dental

Accelerated Dental Assisting Academy

High School Diploma -

Pisgah

Some College (No Degree) - Psychology

Holmes Community College

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Akida Hill