Summary
Overview
Work History
Education
Skills
Timeline
Generic

A'Kiemia B. Gibson

West Point,MS

Summary

Dynamic Certified Occupational Therapy Assistant with a proven track record at North Mississippi Medical Center, skilled in fine motor skills development and collaborative teamwork. Enhanced patient mobility through effective treatment plans and documentation, while fostering a supportive environment that improved patient outcomes. Committed to delivering exceptional care and optimizing therapeutic processes. Certified professional with strong expertise in occupational therapy. Proven ability to create and implement effective treatment plans that enhance patient outcomes. Highly skilled in therapeutic techniques, patient assessment, and adaptive equipment usage. Known for strong collaboration with healthcare teams and adaptability to evolving patient needs. Dependable and results-driven with focus on achieving targeted goals. Healthcare professional with solid background in therapeutic support and patient care. Proven ability to implement effective treatment plans and improve patient mobility. Reliable team collaborator, adaptable to dynamic healthcare environments, with strong skills in communication and patient interaction.

Overview

14
14
years of professional experience

Work History

Certified Occupational Therapy Assistant

Reliant Rehabilitation
West Point, MS
04.2024 - Current
  • Assisted occupational therapists in developing and implementing individualized treatment plans.
  • Monitored patient progress and documented changes in therapy outcomes.
  • Educated patients and families on therapeutic exercises and adaptive equipment usage.
  • Collaborated with interdisciplinary teams to enhance patient care strategies.

Certified Occupational Therapy Assistant

North Mississippi Medical Center
Eupora, MS
09.2021 - 04.2024
  • Assisted occupational therapists in implementing individualized treatment plans for patients.
  • Observed and documented patient progress during therapy sessions to ensure effective care.
  • Supported patients in performing therapeutic exercises, enhancing mobility and strength.
  • Maintained cleanliness and organization of therapy equipment and treatment areas.
  • Collaborated with healthcare team members to optimize patient outcomes through coordinated care efforts.

Virtual Customer Service Associate

Kelly Connect
Troy, MO
01.2018 - 01.2024
  • Provided exceptional customer support through various channels, ensuring prompt issue resolution.
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Assisted in training new team members on operational procedures and customer service standards.
  • Implemented process improvements that enhanced response times and increased customer satisfaction.
  • Conducted product knowledge sessions to equip team with essential information for effective support.

Benefits Specialist

SITEL Worldwide
Starkville, MS
08.2013 - 12.2019
  • Managed employee benefits enrollment processes, ensuring compliance with regulations and company policies.
  • Analyzed benefit plan utilization to recommend enhancements aligning with employee needs and organizational goals.
  • Facilitated open enrollment meetings, educating employees on benefit options and addressing inquiries effectively.
  • Collaborated with vendors to negotiate contracts, optimizing service delivery and cost-effectiveness of benefit programs.
  • Developed training materials for staff on benefits administration procedures, enhancing team knowledge and efficiency.

Sales Associate

It's Fashion
West Point, MS
09.2011 - 01.2018
  • Delivered exceptional customer service to enhance client satisfaction and retention
  • Managed inventory levels, ensuring accurate stock replenishment and organization
  • Trained new sales associates on product knowledge and sales techniques
  • Analyzed sales data to identify trends and optimize merchandising strategies
  • Developed promotional displays to increase product visibility and drive sales

Education

Master of Science - Health Administration

Belhaven University
Jackson, Mississippi, MS
12-2022

Associate of Science - Occupational Therapy Assistant

Holmes Community College
Goodman, MS
05-2020

Bachelor of Science - Public Health

Mississippi University For Women
Columbus, MS
12-2016

Associate of Arts - Liberal Arts

East Mississippi Community College
Scooba, MS
05-2014

Skills

  • Fine motor skills development
  • Fall prevention strategies
  • Activity analysis
  • Documentation and reporting
  • Collaborative teamwork
  • Group therapy facilitation
  • Functional mobility training
  • Call handling
  • New employee enrollment
  • Verbal and written communication
  • Healthcare benefits
  • Benefits explanation

Timeline

Certified Occupational Therapy Assistant

Reliant Rehabilitation
04.2024 - Current

Certified Occupational Therapy Assistant

North Mississippi Medical Center
09.2021 - 04.2024

Virtual Customer Service Associate

Kelly Connect
01.2018 - 01.2024

Benefits Specialist

SITEL Worldwide
08.2013 - 12.2019

Sales Associate

It's Fashion
09.2011 - 01.2018

Associate of Science - Occupational Therapy Assistant

Holmes Community College

Bachelor of Science - Public Health

Mississippi University For Women

Associate of Arts - Liberal Arts

East Mississippi Community College

Master of Science - Health Administration

Belhaven University
A'Kiemia B. Gibson