Akieria Hall
Atlanta,GA
Summary
Motivated administrative professional leveraging strong organizational skills and a commitment to continuous learning in a growth-oriented role. Quick to adapt and eager to embrace new challenges, with a focus on contributing effectively to team success. Passionate about securing a position that offers stability and opportunities for professional development. Prepared to make a meaningful impact in a supportive work environment.
Overview
12
12
years of professional experience
Work History
Coding and Billing Specialist
Proco LLC
11.2024 - Current
- Processed medical billing claims with accuracy and attention to detail.
- Reviewed patient records to ensure compliance with coding standards.
- Assisted in resolving billing discrepancies through effective communication.
- Collaborated with healthcare providers to clarify coding requirements.
- Conducted audits of coding practices within the department, identifying areas for improvement and implementing corrective action plans..
- Implemented new ICD-10 codes efficiently upon release, minimizing disruptions in claims processing while maintaining accuracy levels.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
Medical Records Technician
ProCo, LLC
02.2022 - 11.2024
- Organized and maintained electronic medical records to ensure accuracy and compliance with regulations.
- Assisted in data entry and verification processes for patient information, enhancing record integrity.
- Collaborated with healthcare staff to resolve discrepancies in medical documentation effectively.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
- Responded to patient inquiries to provide information and details of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Researched and resolved medical record discrepancies.
Front Desk Receptionist
Regional Medical Group
01.2018 - 01.2022
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and maintained accurate patient records in electronic system.
- Provided information on services and answered inquiries regarding healthcare options.
- Assisted in maintaining cleanliness and organization of reception area.
- Collaborated with team members to improve front desk operations and workflows.
- Coordinated with medical staff to streamline patient check-in processes.
Sortation associate
AMAZON
10.2017 - 04.2018
- Worked at a rapid pace to meet deadlines
- Obtained storage location information from the merchandise database to assist in locating the item
- Arranged all incoming shipments in designated storage areas according to established protocols
- Checked items to ensure that they are in good condition
- Transport picked and packed items to delivery trucks properly and safely loaded onto them
- Kept the warehouse area clean and maintained at all times
House Cleaner
Jan Pro
09.2017 - 02.2018
- Cleaned houses and commercial properties
- Dust
- Swept
- Cleaned windows
- Vacuumed
- Mopped
- Stocked supplies
- Emptied trash
Assistant Manager/Sales Floor Associate
WJ Import Wholesale
03.2016 - 08.2017
- Assist manager in daily tasks
- Open and close store
- Compiling of all the reports that have to be checked on a daily basis
- Know about the functioning of each department
- Manage the store sales team to ensure customers are being helped in a timely fashion
- Conduct sales and inventory
- Maintain, organize and straighten store while helping customers as needed
Customer Service Representative
Alorica
11.2015 - 02.2016
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfilled customer requests by clarifying desired information; completing transactions; forwarding requests
- Explored opportunities to add value to job accomplishments
- Maintained call center database by entering information
Pharmaceutical Technician
Walmart Neighborhood Market
01.2014 - 09.2015
- Helped patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies
- Ordered medication and supplies and removed outdated drugs.
- Maintained a safe and clean pharmacy
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities
Sales Floor Associate
Walmart Neighborhood Market
- Greeted Customers
- Assisted with customer needs
- Packaged products
- Processed sales transactions
- Designed and set up advertising signs and displays of merchandise on shelves, counters and tables to promote sales
- Received opened, unpacked and issued sales floor merchandise
- Stocked shelves, racks, cases, bins, and tables with new or overstocked merchandise
- Stamped, attached and changed price tags on merchandise referring to price list
Education
Certificate - Medical Billing and Coding
DeVry University
Atlanta, Ga01.2022
Skills
- Typing
- Microsoft Word
- Excel
- Power Point
- Filing
- Inventory
- Customer Service
- Data Entry
- Leadership
- Time Management
- Conflict Resolution
- Written and Oral Communication
- Team work
- Responsibility
- Friendly and helpful
- Adaptable and flexible
- Attention to detail
- Goal oriented
Timeline
Coding and Billing Specialist
Proco LLC
11.2024 - Current
Medical Records Technician
ProCo, LLC
02.2022 - 11.2024
Front Desk Receptionist
Regional Medical Group
01.2018 - 01.2022
Sortation associate
AMAZON
10.2017 - 04.2018
House Cleaner
Jan Pro
09.2017 - 02.2018
Assistant Manager/Sales Floor Associate
WJ Import Wholesale
03.2016 - 08.2017
Customer Service Representative
Alorica
11.2015 - 02.2016
Pharmaceutical Technician
Walmart Neighborhood Market
01.2014 - 09.2015
Sales Floor Associate
Walmart Neighborhood Market
Certificate - Medical Billing and Coding
DeVry University