Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akierra Pedro

Valdosta,GA

Summary

Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and a record of excellence in customer service to the growing pharmacy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

Pharmacy Alternatives
05.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Managed opening and closing duties for pharmacy.

Advisory Consultant

Concentrix
12.2022 - 03.2023
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Cosmetology - Diploma

Wiregrass Georgia Technical College
Valdosta, GA
12.2024

High School Diploma -

Valdosta High School
Valdosta, GA
05.2015

Skills

  • Customer Identification Checks
  • Patient Education
  • Insurance Claim Processing Software
  • Troubleshooting
  • Pharmacy Operations
  • Profile Updating
  • Prescriptions Management
  • Drug Storage Procedures
  • Prescription Filling and Labeling
  • Technician Assistance
  • Cash Register Operations
  • Call Volume and Quality Metrics
  • Sales Expertise
  • Customer Relations
  • Apple macOS
  • Time Management
  • Active Listening

Certification

  • Licensed Pharmacy Technician - 05-27-2021


Timeline

Pharmacy Technician

Pharmacy Alternatives
05.2023 - Current

Advisory Consultant

Concentrix
12.2022 - 03.2023

Cosmetology - Diploma

Wiregrass Georgia Technical College

High School Diploma -

Valdosta High School

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Akierra Pedro