Akif Ahmad

• Expertly executed a comprehensive diagnostic, uncovering operational inefficiencies, and delivering an exceptional $13M in hard dollar savings, limited adherence to staffing cards generated $31M incremental cost across the organization
• Advised senior executives on strategic decisions related to organizational transformation projects.
• Facilitated workshops and meetings with stakeholders to identify opportunities for improvement in existing processes.
• Monitored progress against planned objectives throughout the project lifecycle ensuring timely completion of tasks according to budget constraints.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

• Masterfully managed the identification of near-shoring/off-shoring opportunities for over 500 personnel, resulting in a substantial cost reduction
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Effectively orchestrated knowledge transfer for an accounting business, meticulously designing Standard Operating Procedures, and achieving cost savings through through outsourcing the identified work

• Advised senior executives on strategic decisions related to organizational transformation projects.
• Facilitated workshops and meetings with stakeholders to identify opportunities for improvement in existing processes.
• Monitored progress against planned objectives throughout the project lifecycle ensuring timely completion of tasks according to budget constraints.

Process Improvement

• Spearheaded data-driven initiatives, resulting in a notable 75% improvement in customer satisfaction.
• Strategically identified and capitalized on areas with significant Customer Business Impact, generating 15% in increased revenue.
• Orchestrated cross-functional teams across multiple geographies, fostering a common agenda for transformation and continuous improvement.
• Ensured the seamless delivery of Digital interventions, surpassing cost and timeline commitments.
• Launched workflows,Innovatively identified trends, and enhancing operational efficiency, leading to a 70% increase in customer satisfaction and product adoption, along with reduction of manual work
• Drove organizational change, excelling in stakeholder management.
• Continually challenged the status quo, presenting thought leadership that consistently delivered significant value to clients.

Hotel Operations Setup

• Pioneered the establishment of Service Levels for each sub-process, resulting in TAT improvement from 51% of efficiency gains.
• Designed a robust reporting structure using Power BI, improving teams/suppliers' performance
• Introduced new roles with clearly defined JDs & KRAs, fostering seamless coordination between third-party suppliers and Sales leaders within customer service ops.
• Accurately forecasted resource allocation, aligning with sales budgets and achieving 8% in cost savings.

Digital Improvements

• Innovatively identified opportunities and spearheaded automation efforts, realizing an impressive 45% reduction in manual workload.
• Successfully achieved 12% automation for the amendment process with identified suppliers, bolstering operational efficiency and accuracy.
• Strategically reduced the manual removal of Failed bookings by 47%, significantly improving process efficiency, financial performance, and customer satisfaction.
• Spearheaded a groundbreaking Supplier optimization project, optimizing financial outcomes and elevating the overall customer experience.

• Delivered top-tier services in life insurance claims, property & casualty brokerage services, and underwriting
• Achieved remarkable employee satisfaction scores, consistently outperforming benchmarks
• Managed a sprawling team of 140+ professionals, expertly overseeing a total contract value (TCV) of $3.1M
• Successfully developed a second line of leaders for high-pressure claims payment processes with a turnaround time of 4 hours
• Diligently revisited SLA standards, consistently enhancing the overall customer experience, and sustaining a remarkable Net Promoter Score of 85%
• Consistently met and exceeded company goals.
• Planned and coordinated resources across multiple departments to meet business objectives within budget parameters.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Analyzed financial data to identify areas for cost savings, revenue enhancement or other potential opportunities for growth.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.