Akif Iftikhar
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Desktop Support Engineer
Third Bridge
02.2024 - Current
- Offered responsive assistance to end-users through various channels, including tickets using Freshservice, emails, addressing hardware and software issues.
- Managed Microsoft Endpoint Configuration Manager (MECM) for efficient software deployment and updates across diverse Windows and Mac networks.
- Supported systems in physical and virtual environments (VMware, Hyper-V)
- Proficient in PowerShell for automation and scripting, with additional skills in VBScript and BATCH scripting languages.
- Supported Desktop applications, financial data applications (Bloomberg), and support IP telephones/Video conferencing equipment
- Supported all aspects of remote access technology, cable modems, and wireless access points.
- Administrator proficient in Google, Zoom, intranet, and Kanji platforms.
- Resolve common remote access problems, such as account lockouts, troubleshooting VPN/MFA connections, and Citrix remote desktop/application challenges.
- Set up and configure new IT equipment, including imaging and setup of new desktops/laptops, printers, and mobile devices.
- Troubleshoot any issues with Network or image builds within SCCM with other team members.
Help Desk Intern
Langan
10.2023 - 02.2024
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Managed user accounts, group policies, and system security with Active Directory
- Proficiently harnessed PowerShell for precise script automation, covering a wide spectrum of tasks.
- Proficient in using remote support tools (e.g., TeamViewer, AnyDesk, RDP) and service desk/ticketing systems (e.g., ServiceNow, JIRA, Zendesk). Additionally, skilled in VoIP systems troubleshooting and basic database support (e.g., SQL Server, MySQL).
IT Technician
Hudson County Community College
01.2020 - 06.2021
- Primary responsibilities include maintaining existing network and ensuring that all computer systems are operational
- Perform computer maintenance, software upgrades, and apply security updates and patches to windows systems
- Troubleshoot computers, projectors, and printer
Education
Bachelor of Science - Information technology (IT) Network and Information Security
New Jersey Institute of Technology
Newark, NJ 09.2021 - 05.2024
Skills
Operating Systems: Linux(Ubuntu 1804 LTS), Windows, Mac
Programming language: Satisfactory Knowledge of Python
Cloud computing, Network structure and security, Website design
Web Development: HTML, CSS, JavaScript
Game Development: - Proficient in Unity3D game engine
Networking: TCP/IP, LAN/WAN, DNS
Desktop Support
Certification
CCNAv7: Switching, Routing, and Wireless Essentials by Cisco
Project
NJIT Cisco Capstone
- Cisco network design and simulation for senior IT Capstone Showcase project. Our team designed and simulated a company network merger using Cisco Packet Tracer. The demonstration included the safe and secure consolidation of two business networks and endpoint devices through a DMZ. Awarded first place in our category at NJIT's Fall 2022 Capstone Showcase Event.
Timeline
Desktop Support Engineer
Third Bridge
02.2024 - Current
Help Desk Intern
Langan
10.2023 - 02.2024
Bachelor of Science - Information technology (IT) Network and Information Security
New Jersey Institute of Technology
09.2021 - 05.2024
IT Technician
Hudson County Community College
01.2020 - 06.2021
CCNAv7: Switching, Routing, and Wireless Essentials by Cisco
2022-12
CCNAv7: Introduction to Networks by Cisco
2022-12