Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Akif Shah

Chandler,AZ

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Customer Care Specialist

InfoArmor
Scottsdale, AZ
07.2022 - Current
  • Updated databases with new and modified customer data.
  • Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Offered suggestions for new features that would improve the overall experience with our products and services.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Customer Service Representative

Enterprise Rent-A-Car
Chandler, AZ
07.2018 - 04.2020
  • Greeted customers to determine wants or needs.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Provided accurate information about products, prices and services.

Buyer Manager

Lux Motors
Phoenix, AZ
01.2014 - 03.2018
  • Conducted research on potential vendors and products in order to make informed decisions.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
  • Analyzed market and delivery systems to determine present and future material availability.
  • Maintained accurate records of all transactions made throughout the purchasing process.
  • Monitored inventory levels to ensure timely replenishment orders were placed as needed.
  • Provided training and guidance to junior buyers on processes related to procurement activities.
  • Prepared bid documents including requests for proposals and invitations for bids.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Mens Shoe Manager

Nordstrom
Chicago, IL
01.2006 - 12.2014
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints regarding service issues or defective products in a timely manner.
  • Organized displays in the shoe department to make it easier for customers to find what they need quickly.
  • Coached, developed and motivated team to achieve revenue goals.
  • Reviewed customer feedback to determine which shoe styles and sizes were popular, and worked with vendors to ensure stock levels met demand.
  • Resolved customer complaints regarding sales and service.
  • Responded promptly to customer inquiries through email, phone calls or social media channels.
  • Worked closely with other departments such as accounting and merchandising to ensure efficient operations throughout the store.
  • Participated in trade shows and industry events related to footwear in order to gain competitive insights.
  • Maintained cleanliness of the department by ensuring all shelves were organized properly and free from dust or debris.
  • Prepared weekly sales reports for upper management, highlighting top-selling items and areas of improvement.
  • Trained new staff members on proper customer service techniques and product knowledge.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Monitored competitors' prices and promotional activities to stay ahead of the market trends.

Education

GED -

Capitol
Arizona
07-2004

Skills

  • [Product or Service] Support
  • Customer Service Excellence
  • Payment Processing
  • Quality Assurance
  • Problem Resolution
  • Customer Relationship Management

References

References available upon request.

Timeline

Customer Care Specialist

InfoArmor
07.2022 - Current

Customer Service Representative

Enterprise Rent-A-Car
07.2018 - 04.2020

Buyer Manager

Lux Motors
01.2014 - 03.2018

Mens Shoe Manager

Nordstrom
01.2006 - 12.2014

GED -

Capitol

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Akif Shah