Akiko Blaho
Carson City,NV
Summary
With a proven track record at Bally's Lake Tahoe, I excel in fostering VIP client relationships and enhancing customer loyalty, evidenced by a significant boost in satisfaction ratings. My expertise in event planning and exceptional communication skills have consistently driven revenue growth and operational efficiency, showcasing my ability to lead and innovate in high-stakes environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Executive Casino Host
Bally's Lake Tahoe
01.2021 - 10.2024
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Collaborated with over [Number] departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings [Number]%.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Coordinated staff schedules, rotations and breaks.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Casino Host
Montblue
06.2010 - 08.2021
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Collaborated with over [Number] departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings [Number]%.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
VIP Host
Motblue
08.2005 - 06.2010
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
VIP Host
Caesars Lake Tahoe
08.2004 - 08.2005
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BBA - Business And Sales
Northern Illinosis University
DeKalb, IL09-1987
Skills
- Strong leadership
- Promotions planning
- Exceptional communication
- Profit maximization
- Marketing knowledge
- Event planning experience
- Strong interpersonal skills
- Sales proficiency
- Communication
- Customer service expertise
- Adaptability
- Public relations
- Problem-solving abilities
- Problem-solving aptitude
- Event Planning
- Data Analysis
- Reliability
- Project Management
- Business Administration
- Multitasking
- Professionalism
- Multitasking Abilities
- Customer Retention
- Networking skills
- Casino promotion
- Business ethics
- Time management abilities
- Team building
- Employee Supervision
- Gambling regulations compliance
- Conflict Resolution
Accomplishments
3 years of VIP customer service
Fluent in Japanese
Languages
Javanese
Native or Bilingual
Timeline
Executive Casino Host
Bally's Lake Tahoe
01.2021 - 10.2024
Casino Host
Montblue
06.2010 - 08.2021
VIP Host
Motblue
08.2005 - 06.2010
VIP Host
Caesars Lake Tahoe
08.2004 - 08.2005
BBA - Business And Sales
Northern Illinosis University