Akiko Strock
Northglenn,CO
Summary
I believe being a mother and a nanny has been the ultimate training that anyone needs to be an awesome server. When you have to juggle cooking, cleaning, caring for crying children, and watching the dog- all at the same time- you get pretty good at handling a lot of tasks.
Dynamic and adaptable professional with a proven track record of delivering exceptional customer service and nurturing environments, as demonstrated during my tenure at Navah Coffee Shop. Excelled in multitasking and fostering positive relationships, showcasing my ultimate multi-tasking ability and great people skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Nanny
Self
11.2014 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Prepared meals and snacks for children based on dietary guidelines.
- Multi-tasking
Coffee Shop Worker
Navah Coffee Shop
05.2022 - 08.2023
- Portioned and wrapped food to place directly on plates for service to patrons.
- Monitored food quality and freshness throughout day.
- Established rapports with customers and provided hospitality
- Multi-tasking
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
Coffee Shop Worker
Taza De Cafe
03.2015 - 08.2015
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared food items for the day, such as chopping vegetables, cooking bacon, and preparing batters.
- Multi tasking
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Server
Wasabi Sushi Restaurant
09.2009 - 12.2009
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Philosophy
Metro State University
Denver, CO05.2010
Skills
- Fast Learner
- Ultimate Multi-tasker
- Mother (caring, attentive to needs)
- Adaptable to different environments
- Great people skills
- Good work ethics
- Dependable
- Great Customer Service
- Outgoing
- Love people
- Team player
- Respectful
Custom Journal Entrepreneur
I have created an online business that is shifting from a side hustle to an income supplement. I create custom journals for other businesses who want to sell in their shops as merch.
Timeline
Coffee Shop Worker
Navah Coffee Shop
05.2022 - 08.2023
Coffee Shop Worker
Taza De Cafe
03.2015 - 08.2015
Nanny
Self
11.2014 - Current
Server
Wasabi Sushi Restaurant
09.2009 - 12.2009
Bachelor of Arts - Philosophy
Metro State University