Summary
Overview
Work History
Education
Skills
Timeline
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Akil King

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Fleet Service Clerk

American Airlines
Los Angeles, California
04.2022 - Current

Executed efficient luggage loading and unloading to expedite operations.

Sorted luggage systematically, improving retrieval processes.

Delivered exceptional customer service for inquiries and issue resolution.

Maintained accurate records through diligent data entry.

Ramp Agent

Delta Airlines
Los Angeles, CA
07.2014 - 04.2022
  • Executed loading and unloading of baggage and cargo to optimize operational efficiency.
  • Maintained aircraft safety through thorough inspections and strict adherence to protocols.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Operated ground support equipment to facilitate efficient aircraft handling.
  • Assisted passengers with baggage inquiries to improve overall service experience.
  • Performed accurate data entry to support operational documentation.

Customer Service Representative

AT&T
Sherman Oaks, CA
11.2013 - 07.2014
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Achieved sales targets through strategic upselling and product promotion.
  • Delivered support for product inquiries, resolving issues promptly and effectively.
  • Maintained accurate records of customer interactions to inform future engagements.

Cross Utilized Agent

Skywest Airlines
Burbank, CA
11.2011 - 11.2013
  • Executed loading and unloading of baggage to ensure efficient turnaround times.
  • Maintained aircraft safety protocols to uphold regulatory standards.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed check-in and ticketing processes to facilitate smooth passenger transitions.

Education

Associate in Physical Therapy -

Charter College
Los Angeles, CA
05-2012

High School Diploma -

Waggener High
Louisville, KY
05-2004

Skills

  • Freight handling and baggage management
  • Security compliance
  • Aircraft towing and interior cleaning
  • Wing protection
  • Equipment operation
  • Customer relations and passenger assistance
  • Baggage tracking and management
  • Microsoft Word proficiency

Timeline

Fleet Service Clerk

American Airlines
04.2022 - Current

Ramp Agent

Delta Airlines
07.2014 - 04.2022

Customer Service Representative

AT&T
11.2013 - 07.2014

Cross Utilized Agent

Skywest Airlines
11.2011 - 11.2013

Associate in Physical Therapy -

Charter College

High School Diploma -

Waggener High