AKILA CHARLES
Saint Martinville,LA
Summary
Dedicated Customer Service professional with knowledge of customer support and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Data Entry Specialist
COHERE HEALTH
04.2021 - 04.2023
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Booking Clerk
ST. MARTIN PARISH SHERIFF'S OFFICE
04.2014 - 03.2019
- Fingerprinted and searched prisoners.
- Released prisoners when bail was posted.
- Completed and maintained records to book and process prisoners.
- Enforced rules and regulations to maintain order among inmates.
- Entered prisoners data into computer-based system.
Customer Service Associate
IT'S FASHION METRO, NEW IBERIA
03.2013 - 04.2014
- Gave product suggestions to customers Assisted customers in product selections
- Kept customer spaces clean, neat and organized for maximum appeal..
- Attended to customer complaints and processed product return or replacement requests.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register after end of shift to balance and record accurate transactions.
Direct Support Worker
Comfort Keepers
10.2011 - 04.2014
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Some College (No Degree) - Medical Assisting
Unitech Training Academy - Lafayette
Lafayette, LAHigh School Diploma -
St. Martinville Senior High School
Saint Martinville, LA05.2011
Skills
- Administrative and Clerical Support
- Prioritizing Calls
- Email Etiquette
- Call Volume and Quality Metrics
- Exceptional Communicator
Timeline
Data Entry Specialist
COHERE HEALTH
04.2021 - 04.2023
Booking Clerk
ST. MARTIN PARISH SHERIFF'S OFFICE
04.2014 - 03.2019
Customer Service Associate
IT'S FASHION METRO, NEW IBERIA
03.2013 - 04.2014
Direct Support Worker
Comfort Keepers
10.2011 - 04.2014
Some College (No Degree) - Medical Assisting
Unitech Training Academy - Lafayette
High School Diploma -
St. Martinville Senior High School