Akila Ricketts
Social worker
Manhattan,NY
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Social Work Supervisor -MSW
Bowery’s Resident Committee Inc
Manhattan, NY
06.2022 - Current
- Work in a collaborative and supportive team to prepare individuals living with severe mental illness and substance use disorders who have a history of chronic homelessness for more independent housing
- Ensure the establishment of organizational systems for programmatic and participant information and data
- Direct and supervise team member activities
- Plan and facilitate team organizational and service planning meetings
- Provide clinical direction and supervision to team members, working in concert with psychiatrist or PNP
- Conduct, review and approve comprehensive clinical assessments, service and discharge plans for all participants
- Review team member documentation to ensure services are person-centered, linked to assessment activities and consistent with agency values
- Build working relationships with hospitals, courts, jails, prisons, shelter, housing providers, DOHMH and other community service providers
- Collect, analyze and present participant outcome data and evaluation of service effectiveness
- Completes internal and external reporting as required
- Maintains communication with the assigned DOHMH Program Specialist, including consistent participation in meetings and reports sessions as required
- Ensure service availability, 24/7
- Ensure staffing pattern and staff competencies are consistent with DOHMH, IMT Guidelines, including maintaining an appropriate participant to staff ratio
- Engage patients/care partners to assess and evaluate psychosocial needs for discharge planning and/or care management and/or other services
- Engage patients/care partners for adjustment to health issues and evaluate coping strategies
- Formulate interventions, discharge and/or comprehensive care plans that address identified needs
- Provide clinical support to achieve mutually identified goals, in accordance with social work practice standards
- Connect patients/care partners with appropriate community resources and services
- Assess patterns of need within population(s) and work collaboratively to address them
- Document patient encounters and program activities accurately, with appropriate detail, in a timely manner
- Engage providers/interdisciplinary team around patient care/ treatment concerns and provision of services
- Collaborate with other internal departments and external community-based organizations and providers, as needed
- Using crisis management, motivational interviewing, and wellness modules to prepare clients for more independent housing
- Supervise clinical staff in the provision of services
- Recruit new employees; train staff on day-to-day program operations and protocols
- Conduct monthly chart reviews with DHS & NYSOMH regulations and standards
- Participate and/or stand in for the Assistant Program Director in critical incident review meetings
- Complete various monthly reports; attend case conferences; manage crises
- Network with New York City's Supportive Housing facilities for housing referrals
- Completing timesheets for shifts scheduled
- Performing clinical supervision with staff and interns
- Performed New York City Homeless survey
- Enacting 9.58 removal orders of clients to various hospitals for medical and psychiatric evaluations.
Social Worker-MSW
Center for Urban Community Services
Manhattan, NY
01.2021 - 06.2022
- Provide administrative and clerical services to clients and staff in a multi-high level crisis organization
- Trained Janian - OMH licensed program to assist clients with self-administration of medications
- Psychiatric liaison for clients and psychiatrist personnel with appointments and clinical needs
- Developing and reviewing improvements to administrative systems, financial services, and compliance with policies, and procedures for supportive services for clients
- Maintained comprehensive and accurate records and incorporated all relative data to align client services
- Making changes to increase efficiency in the workplace for client-centered services
- Organizing the workplace so that the workflow is streamlined effectively for clients
- Completing client assessment and intakes for shareholder’s review
- Completing clients annual review and data collection
- Engage providers/interdisciplinary team around patient/care partner treatment concerns and provision of services
- Collaborate with other internal departments and external community-based organizations and providers, as needed
- Document patient encounters and program activities accurately, with appropriate detail, in a timely manner
- All documentation follows department and program specific requirements, provides a concise narrative, and is current, meaningful, and internally consistent.
Psychiatrist Social Worker (Mobile Crisis Team)
South Shore Children Guidance Center
Nassau County, NY
07.2021 - 12.2021
- Assisting Patients with mental health resources
- Completing assessment for intakes
- Completing treatment plans for patients
- Developing care plans for patients, including counseling, supportive services, treatment methods, and referrals
- Maintaining patient records, preparing reports, monitoring progress towards treatment goals, and conducting annual reviews of active treatment plans.
Social Work Intern -Project Manager
Mayor’s Office of Resiliency (MOR)
Manhattan, NY
09.2020 - 03.2021
- Managed day-to-day operations for the administrative department of climate justice, training, and conducting performance evaluations
- Researched best practices, developing, and reviewing improvements to administrative systems, financial services, and compliance with policies and procedures
- Collaborated with management teams, setting budgets, monitoring spending for housing programs
- Maintained comprehensive and accurate records, managing calendars, making appointments, and incorporating all relative logistics
- Review and categorize comments and literature for housing mobility research
- Research as necessary to support acquisition & buyout programs for housing mobility
- Work under the supervision of a project manager or senior-level team at MOR.
Case Manager
Center for Urban Community Services
Manhattan, NY
06.2021 - 01.2021
- Assisting patients with mental health issues
- Completing assessment for intakes
- Completing treatment plans for patients
- Coordinating and providing safe, timely, effective, efficient, equitable, and client-centered services
- Handling case assignments, drafting service plans, reviewing case progress, and determining case closure.
Social Work Intern
Nassau County Juvenile Detention Center
Nassau County, NY
08.2018 - 05.2019
- Worked under the supervision of an LCSW providing advocacy for juveniles' crises
- Juvenile crisis intervention and counseling
- Providing communication with clients and stakeholders
- Compliance with federal, state, and city guidelines and best practices
- Detailed and accurate client record-keeping, including assessment and progress notes
- Document action and follow-up plans with clients and families
- Community liaison for family court, probation department, and police department.
Education
CASAC-T -
Outreach Training Institute
Queens, NY12.2022
School Social Worker Certified -
New Jersey09.2021
Master of Social Work (LMSW) -
Fordham University
Manhattan, NY05.2021
Bachelor of Science in Social Work (BSW) -
Molloy College
Rockville Center, NY12.2019
Certified Sibling Abuse as a complex Trauma Social Worker -
New York12.2017
Skills
- Solution-Focused Counseling
- Discharge Planning
- Operations Management
- Strategic Development
- Strong Communicator
- Attentive Listener
- Criminal Law Knowledge
- Detail-Oriented
- Strategic Thinker
- Supportive Housing
- Mental Health Counseling
- Administrative Support
- AWARDS
- Microsoft Word Excel
- Street Smarts/CARES Database
- Schedule development
- Staff Management
- Strategic Planning
- Data Analytics
- Process Improvement
- Training and mentoring
- Complex Problem-Solving
- Project Management
- Process Monitoring and Improvement
- Employee Motivation
- Staff Discipline
- Goal-Oriented
- Staff Development
- Processes and procedures
- Policy Enforcement
Certification
Outreach Training Institute (CASAC-T)
Master of Social Work (MSW)|
Bachelor of Science in Social Work (BSW)|
School Social Worker Certified
Certified Sibling Abuse as a complex Trauma Social Worker
Timeline
Clinical Social Work Supervisor -MSW
Bowery’s Resident Committee Inc
06.2022 - Current
Psychiatrist Social Worker (Mobile Crisis Team)
South Shore Children Guidance Center
07.2021 - 12.2021
Case Manager
Center for Urban Community Services
06.2021 - 01.2021
Social Worker-MSW
Center for Urban Community Services
01.2021 - 06.2022
Social Work Intern -Project Manager
Mayor’s Office of Resiliency (MOR)
09.2020 - 03.2021
Social Work Intern
Nassau County Juvenile Detention Center
08.2018 - 05.2019
CASAC-T -
Outreach Training Institute
School Social Worker Certified -
Master of Social Work (LMSW) -
Fordham University
Bachelor of Science in Social Work (BSW) -
Molloy College
Certified Sibling Abuse as a complex Trauma Social Worker -
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