Akila Williams
Jackson,Ms
Summary
Skilled in building strong client relationships, resolving issues efficiently, and providing exceptional service to ensure customer satisfaction. Studied at Delta Technical college for medical assisting also took a phlebotomy course
Overview
4
4
years of professional experience
Work History
STOCKER
Walmart
01.2022 - 09.2023
- Stocking shelves
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
CUSTOMER SERVICE REPRESENTATIVE
MTM
03.2020 - 08.2022
- Customer satisfaction, handling customer complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
HIGH SCHOOL DIPLOMA -
Provine High School
Jackson, Ms05.2020
Skills
- Willing to Learn
- Positive Attitude
- Customer Service
- HIPAA Compliance Proficiency
- Strong Communication Skills
- Vital Sign Monitoring
- Phlebotomy proficiency
Timeline
STOCKER
Walmart
01.2022 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
MTM
03.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
Provine High School