Akilah Adams
Pompano Beach,FL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
11
11
years of professional experience
Work History
Delivery Coordinator
CITY FURNITURE
05.2021 - 04.2023
- Assist with routing and service tech by processing all cancel before load request daily
- Contact customer to inform of any day of delivery cancellation via live person chat
- By using excel spreadsheet to calculate numbers to preform cancel exchange email task daily
- Conducts dispatch track audits on the drivers
- Must be detail oriented and proficient at time management as this is a task based job.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Improved delivery efficiency by optimizing routing and scheduling processes.
CUSTOMER SERVICE REP
IQOR
03.2021 - 05.2021
- Investigating, negotiating and resolving customer concerns and disputes
- Responding to customer questions/inquiries received from multiple channels
- Identifying needs and providing energy-related solutions
- Handling various natural gas and/or electric emergencies
- Handling bill inquiries service calls, outage reports and data entry.
ORDER PROCESSING
ADCOMM
05.2019 - 07.2020
- Learn details on what our sites offer and master our system
- Determine customer eligibility for product offers and promotions
- Provide information about video and broadband products and services
- Review service terms and conditions
- Determine charges for selected products/services and process payments
- Assist field sales reps in scheduling installation appointments
- Escalate customer or field sales rep calls to supervisors as needed
- Consistently meet or exceed established call center goals (KPI's)
- Remain up to date on all products and services provided or supported by Adcomm and its businesses
- Understand and adhere to ADCOMM's mission and vision
- Complete other duties as assigned
- Activating equipment with Dealers
- Handling pinging and reauthorizing equipment signals.
CUSTOMER SERVICE
CONVERGY'S
01.2015 - 04.2019
- Explain products or services and prices, and answer questions from customers
- Adjust sales scripts to better target the needs and interests of specific individuals
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
CLERK II
DEPARTMENT OF SOCIAL SERVICES
05.2013 - 08.2013
- Create, maintain, and enter information into databases
- Make copies of correspondence or other printed material
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Keep records of materials filed or removed, using logbooks or computers.
OFFICE ASSISTANT
I.C. NORCOM HIGH SCHOOL
06.2012 - 08.2012
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Fold letters or circulars and insert them in envelopes.
Education
CURRENT -
BROWARD COLLEGE
HIGH SCHOOL DIPLOMA -
I.C. NORCOM HIGH SCHOOL
PORTSMOUTH, VA06.2013
Skills
- English Language
- Reading Comprehension
- Speaking
- Time Management
- Critical Thinking
- Customer and Personal Service
- Writing
- Judgment and Decision Making
- Computers and Electronics
- Active Learning
- Complex Problem Solving
- Coordination
- Negotiation
- Learning Strategies
- Education and Training Telecommunications
- Order reviews
- Goal Setting
- Organizational Skills
- Effective Communication
- Team building
- Active Listening
- Multitasking Abilities
Timeline
Delivery Coordinator
CITY FURNITURE
05.2021 - 04.2023
CUSTOMER SERVICE REP
IQOR
03.2021 - 05.2021
ORDER PROCESSING
ADCOMM
05.2019 - 07.2020
CUSTOMER SERVICE
CONVERGY'S
01.2015 - 04.2019
CLERK II
DEPARTMENT OF SOCIAL SERVICES
05.2013 - 08.2013
OFFICE ASSISTANT
I.C. NORCOM HIGH SCHOOL
06.2012 - 08.2012
CURRENT -
BROWARD COLLEGE
HIGH SCHOOL DIPLOMA -
I.C. NORCOM HIGH SCHOOL