Akilah Bell
Jacksonville,FL
Summary
Ambitious and passionate graduate seeking an opportunity to excel in the cooperate world. My seven years of customer service skills and amiable personality fuels my tenacious work ethic, always willing to adapt, learn and assist others. Project Management Microsoft Suite Adaptable Time Management Customer Retention and Advocacy Problem solving Analytical Detail Oriented Communication
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitue Teacher
ESS,Duval County
11.2022 - Current
- Assist with instructional classroom management, providing support for Duval School District representing or 250,000 students
- Oversees body of students, ensure they understand material left by their teacher; this sometimes involve teaching or giving refresher on academic material
- Organizes and executes daily activities that supports school wide guidelines, including trips on and off school property, while maintaining order and engagement for multiple groups of children.
Assessor
05.2022 - Current
- Administered standardized assessments to elementary, high school and college students
- Graded standardized assessment
- Assisted with after care for elementary students – taught weekly lessons and assisted with homework assignments and reading.
- Documented condition and special features to provide accurate estimations.
Babysitter
07.2021 - 04.2022
- Supervised in afterschool care in homes
- Prepared healthy meals/snacks
- Assisted with homework and other fun and educational games and projects
- Assisted with house chores
Call Center Representative
12.2020 - 06.2021
- Dial america
- Authored activation, cancellation and reusing of government issued reliacards
- Deescalate and pioneered calls from unhappy clients to supervisors
- Launched investigation regarding fraud alerts
- Used critical thinking skills to resolve problems regarding irate customers
Pool Attendant
05.2020 - 07.2020
- Mastery property
- Oversee that there was a safe environment in and around the pool area
- Sanitized pool and bathroom areas frequently due to the pandemic
- Ensured guest followed pool rules
- Answered and assisted with pool related matters
- Example, when it was safe to go in water.
Desk Assistant
01.2020 - 04.2020
- Assistant, Jacksonville University- Academic support center
- Scheduled tutor appointments
- Answered and assisted with phone calls regarding tutoring appointments or conflicts
- Politely greeted staff, students, and guests as they entered the third floor of the Swisher Library
- Checked students and tutors in and out of their tutor sessions
- Copied, filed, and faxed information regarding tutoring sessions.
Server
05.2019 - 08.2019
- Server, Beef o’ bradys- tradewinds
- Greeted customers and took their food and drink orders, including alcoholic beverages
- Conducted end of shift monetary drop offs
- Displayed team player sportsmanship by filling in for other restaurant roles, ex host, food runner and food line
- Continuously adapted to new hotel procedures and protocols ex
- Hurricane procedures, CPR trained, allergic reactions
- Restocked inventory
Cleaner
06.2018 - 10.2018
- Captin bill tavern
- Constructed live bar
- Lead morning cleaning crew, duties included thorough cleaning of front and back house
- Took food and drink orders
- Oversaw logistic inventory
Tutor
12.2015 - 08.2017
- James B Sanderlin Family center
- Assisted children in grades kindergarten through eighth grade with homework and project assignments
- Specialized in one on one Reading & Fluency, Math, and money management for eight graders
- Served as a Peer Mentor during summer programs and chaperoned field trips
- Implemented weekly lesson plans and personal growth plans for each student.
Sales Associate
06.2015 - 10.2015
- Journeys
- Ensured storefront was always clean and presentable
- Assisted shoppers with shoe fittings and decision-making pertaining shoes and other store products
- Mastered upselling in shoes and other store related items company sold
- Organized stock room, specialized in shifting (organized new to old inventory
- Maintained high sales score
- Operated cash register and end of shift inventory
- Supervised new employees and assisted with difficult tasks.
Education
Bachelor of Science - Psychology
Jacksonville University
Jacksonville, FL04.2023
High School Diploma -
Lakewood High School
St. Petersburg, FL05.2017
Skills
- Group Dynamics
- Administering Networks
- Verbal and Written Communication
- Customer Support
- Call Transfers
- Sales Report Generation
- Operational Efficiency and Safety
- Residential and Commercial Maintenance
- Hazardous Material Handling
Certification
State Farm Basics Estimatics
State Farm Fire/Property IDL
State Farm Wind and Hail Policy
Timeline
Substitue Teacher
ESS,Duval County
11.2022 - Current
Assessor
05.2022 - Current
Babysitter
07.2021 - 04.2022
Call Center Representative
12.2020 - 06.2021
Pool Attendant
05.2020 - 07.2020
Desk Assistant
01.2020 - 04.2020
Server
05.2019 - 08.2019
Cleaner
06.2018 - 10.2018
Tutor
12.2015 - 08.2017
Sales Associate
06.2015 - 10.2015
Bachelor of Science - Psychology
Jacksonville University
High School Diploma -
Lakewood High School
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