Akilah Black
Spring,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Experienced Registered Behavioral Technician II
BlueSprig Pediatrics
The Woodlands, TX
08.2021 - Current
- Created fun and supportive learning environment for children with special needs Implement educational programs and behavior interventions as designed by Behavior Analyst Supervisor
- Implementing programs with fidelity and directions/feedback immediately and accurately
- Ability to contrive multiple opportunities for social interactions with peers, while staying engaged and reinforcing verbal behaviors
- Demonstration of using antecedent manipulation strategies for reducing likelihood of engagement in behaviors targeted for decrease
- Recorded client information on graphs, accurately indicating progress and success of behavior intervention plan
- Maintained daily progress notes on every client and submitted billing insurance, incident report forms and all other required documents in timely manner
- Ran one to one therapy sessions for children ages 2-11
- Maintained caseload of 2-4 children in clinic setting.
Office Assistant
Lone Star College
Tomball, TX
08.2019 - 05.2021
- Operates variety of office equipment, such as personal computer, printer, photocopier, facsimile, scanner, or calculator
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings and coordinated resources for use by attendees.
- Performs clerical tasks related to job responsibilities and departmental projects, including but not limited to typing and proofreading letters, memorandums, forms and reports
- Maintains and files department documents
- Assists with distribution of information to public, students and faculty by phone, mail, or other appropriate means
- Provides support to assigned area during college representation functions
- Maintains confidentiality of all records and databases associated with assigned area
- Developed team communications and information for meetings.
Order Processing and Fulfillment
Avella Specialty Pharmacy
Houston, TX
08.2018 - 05.2019
- Accurately receiving, stocking, and rotating inventory
- Preparing and cleaning specialty items to deliver into sterile production area
- Assists in preparing and dispensing office use orders in bulk
- Perform accurately type orders, maintain records, and inventory
- Possesses thorough understanding of office use products
- Reads and understands prescriber orders for office use medications
- Labels boxes with ordered medications
- Checks stock to determine inventory levels; anticipates needed products and supplies; places and expedites orders; removes outdated products; puts away products throughout day in orderly manner to assure area is organized
- Maintains production standards and levels
Specimen Technician Lead
Quest Diagnostics
Irving, TX
06.2013 - 07.2018
- Receive shipped specimen, properly evaluate specimen and associated requisition to eliminate potential mislabeling and correctly accession specimen
- Accurately enter new patient demographic information into order entry fields of Laboratory Information System
- Able to perform all responsibilities of Specimen Preparation Assistant
- Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
- Demonstrates understanding of compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and directory of services
- Meets standards for production accurately
- Understands complex relationship between test(s) ordered and specimen received
- Completes all required written documentation, legibly and within assigned timeframe
- Reject patient specimen samples that do not meet CLIA requirements
- Processes and delivers specimens to appropriate technical processor
- Trains Specimen Technician I & II staff in all job requirements
- Laboratory support functions as needed such as quality control documentation, regulatory documentation, inventory support and etc.
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
Program Assistant
Dallas Community College District
Dallas, TX
06.2013 - 11.2014
- Assists cohort of students on campus-wide basis
- Meets with students on regular basis to track their academic progress and success
- Tracks and provides data on cohort group including success, retention, and completion rates
- Assists students in creating their MEP (My Educational Plan) by end of student's first semester
- Assists students on proper course selection for all credit degree programs, credit and non-credit certificate programs, including TSI regulations, course prerequisites, co-requisites, and associated with University Center and other colleges and universities
- Works with faculty and counselors to deliver Student Success and EDUC 1300 courses
- Provides informational and training sessions related to first-time-in-college students
Customer Service Specialist
Optum
Oklahoma City, OK
11.2011 - 05.2013
- Respond to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Followed document protocols to safeguard confidentiality of patient records.
- Actively listen while documenting required information in computer systems
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Make outbound calls to customers on prescription orders and payment issues
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Managed over 55 customer calls per day.
Education
Bachelor of Science - Health Sciences
Louisiana State University And A&M College
Baton Rouge, LA 08.2021 - 05.2023
Associate of Applied Science - Medical Administrative Services
Lone Star College System
Spring, TX 08.2019 - 05.2021
Skills
Records management
Certification
RBT - Registered Behavior Technician
Timeline
RBT - Registered Behavior Technician
10-2021
Bachelor of Science - Health Sciences
Louisiana State University And A&M College
08.2021 - 05.2023
Experienced Registered Behavioral Technician II
BlueSprig Pediatrics
08.2021 - Current
Associate of Applied Science - Medical Administrative Services
Lone Star College System
08.2019 - 05.2021
Office Assistant
Lone Star College
08.2019 - 05.2021
Order Processing and Fulfillment
Avella Specialty Pharmacy
08.2018 - 05.2019
Program Assistant
Dallas Community College District
06.2013 - 11.2014
Specimen Technician Lead
Quest Diagnostics
06.2013 - 07.2018
Customer Service Specialist
Optum
11.2011 - 05.2013