Akilah Black
Spring,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Experienced Registered Behavioral Technician II
BlueSprig Pediatrics
The Woodlands, TX
08.2021 - Current
- Created fun and supportive learning environment for children with special needs Implement educational programs and behavior interventions as designed by Behavior Analyst Supervisor
- Implementing programs with fidelity and directions/feedback immediately and accurately
- Ability to contrive multiple opportunities for social interactions with peers, while staying engaged and reinforcing verbal behaviors
- Demonstration of using antecedent manipulation strategies for reducing likelihood of engagement in behaviors targeted for decrease
- Recorded client information on graphs, accurately indicating progress and success of behavior intervention plan
- Maintained daily progress notes on every client and submitted billing insurance, incident report forms and all other required documents in timely manner
- Ran one to one therapy sessions for children ages 2-11
- Maintained caseload of 2-4 children in clinic setting.
Office Assistant
Lone Star College
Tomball, TX
08.2019 - 05.2021
- Operates variety of office equipment, such as personal computer, printer, photocopier, facsimile, scanner, or calculator
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings and coordinated resources for use by attendees.
- Performs clerical tasks related to job responsibilities and departmental projects, including but not limited to typing and proofreading letters, memorandums, forms and reports
- Maintains and files department documents
- Assists with distribution of information to public, students and faculty by phone, mail, or other appropriate means
- Provides support to assigned area during college representation functions
- Maintains confidentiality of all records and databases associated with assigned area
- Developed team communications and information for meetings.
Order Processing and Fulfillment
Avella Specialty Pharmacy
Houston, TX
08.2018 - 05.2019
- Accurately receiving, stocking, and rotating inventory
- Preparing and cleaning specialty items to deliver into sterile production area
- Assists in preparing and dispensing office use orders in bulk
- Perform accurately type orders, maintain records, and inventory
- Possesses thorough understanding of office use products
- Reads and understands prescriber orders for office use medications
- Labels boxes with ordered medications
- Checks stock to determine inventory levels; anticipates needed products and supplies; places and expedites orders; removes outdated products; puts away products throughout day in orderly manner to assure area is organized
- Maintains production standards and levels
Specimen Technician Lead
Quest Diagnostics
Irving, TX
06.2013 - 07.2018
- Receive shipped specimen, properly evaluate specimen and associated requisition to eliminate potential mislabeling and correctly accession specimen
- Accurately enter new patient demographic information into order entry fields of Laboratory Information System
- Able to perform all responsibilities of Specimen Preparation Assistant
- Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
- Demonstrates understanding of compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and directory of services
- Meets standards for production accurately
- Understands complex relationship between test(s) ordered and specimen received
- Completes all required written documentation, legibly and within assigned timeframe
- Reject patient specimen samples that do not meet CLIA requirements
- Processes and delivers specimens to appropriate technical processor
- Trains Specimen Technician I & II staff in all job requirements
- Laboratory support functions as needed such as quality control documentation, regulatory documentation, inventory support and etc.
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
Program Assistant
Dallas Community College District
Dallas, TX
06.2013 - 11.2014
- Assists cohort of students on campus-wide basis
- Meets with students on regular basis to track their academic progress and success
- Tracks and provides data on cohort group including success, retention, and completion rates
- Assists students in creating their MEP (My Educational Plan) by end of student's first semester
- Assists students on proper course selection for all credit degree programs, credit and non-credit certificate programs, including TSI regulations, course prerequisites, co-requisites, and associated with University Center and other colleges and universities
- Works with faculty and counselors to deliver Student Success and EDUC 1300 courses
- Provides informational and training sessions related to first-time-in-college students
Customer Service Specialist
Optum
Oklahoma City, OK
11.2011 - 05.2013
- Respond to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Followed document protocols to safeguard confidentiality of patient records.
- Actively listen while documenting required information in computer systems
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Make outbound calls to customers on prescription orders and payment issues
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Managed over 55 customer calls per day.
Education
Bachelor of Science - Health Sciences
Louisiana State University And A&M College
Baton Rouge, LA 08.2021 - 05.2023
Associate of Applied Science - Medical Administrative Services
Lone Star College System
Spring, TX 08.2019 - 05.2021
Skills
Records management
Case documentation
Information management
Administrative support
Multi-line phone proficiency
Database Management
55 WPM typing speed
Scheduling
Microsoft Office (Word, Excel)
Strong attention to detail
Strong Interpersonal skills
Excellent Communication
Analytical and Critical Thinking
Teamwork and Collaboration
Planning and Coordination
Certification
RBT - Registered Behavior Technician
Timeline
RBT - Registered Behavior Technician
10-2021
Bachelor of Science - Health Sciences
Louisiana State University And A&M College
08.2021 - 05.2023
Experienced Registered Behavioral Technician II
BlueSprig Pediatrics
08.2021 - Current
Associate of Applied Science - Medical Administrative Services
Lone Star College System
08.2019 - 05.2021
Office Assistant
Lone Star College
08.2019 - 05.2021
Order Processing and Fulfillment
Avella Specialty Pharmacy
08.2018 - 05.2019
Program Assistant
Dallas Community College District
06.2013 - 11.2014
Specimen Technician Lead
Quest Diagnostics
06.2013 - 07.2018
Customer Service Specialist
Optum
11.2011 - 05.2013