Akilah Collins

• Inspire top performance from store teams as a global leader, overseeing multiple lines of business to achieve operational objectives.
• Mentor and coach Managers, Leads, and team members effectively, ensuring continuous growth and improvement through feedback and support.
• Lead cross-functional collaboration within the store and among key partners, fostering a culture of teamwork and shared success.
• Set clear expectations and motivate teams to deliver on goals, with strong communication that aligns efforts across departments.
• Plan and execute all-team events to drive team engagement and operational alignment, ensuring clear communication and participation.
• Build trust with the team by operating with a high level of integrity, consistently setting the example for professionalism and ethical behavior.
• Comfortable providing direct feedback and coaching, helping team members develop skills and enhance performance.
• Strategize and plan for store success through goal-setting, collaboration, and consistent follow-through, while managing multiple priorities.
• Establish and maintain strong relationships with customers and team members, creating an environment that fosters loyalty to Apple products and services.
• Excel at multitasking, managing day-to-day operations, long-term projects, and strategic initiatives with precision and focus.
• Lead through the growth of products, maintaining brand standards and driving operational excellence in all processes.
• Develop leaders by fostering accountability and performance, leveraging coaching and collaboration to achieve exceptional customer experiences.

Assessed suppliers for quality, timeliness, and compliance to enforce strict cost controls and maximize operational efficiency.

• Spearheaded year-over-year business growth by driving operations, strategic vision, and long-term planning initiatives.
• Directed budget implementations, employee reviews, training programs, scheduling, and contract negotiations.
• Managed budgets, oversaw P&Ls, and consistently achieved margin targets aligned with growth objectives.
• Cultivated positive and productive relationships with store and field leadership, enhancing collaboration and performance.
• Elevated operational standards through improvements in personnel management, merchandising strategies, and store processes.
• Analyzed customer buying trends, market conditions, and competitor actions, adapting strategies to meet and exceed sales targets.
• Led weekly meetings with Store Leaders, identifying strategies to overcome sales challenges and boost revenue.
• Acted as the primary point of contact for new store openings across the district, managing staffing and preparation for grand openings.
• Managed operations across 16 store locations, overseeing approximately 20 employees per store.

• Directed opening and closing procedures, consistently recommending and implementing process improvements to streamline daily operations and enhance overall efficiency.
• Provided proactive monitoring and coaching to team members, ensuring delivery of exceptional customer service and maintaining high standards of knowledge and professionalism.
• Assisted in workforce planning by coordinating schedules and delegating tasks to ensure optimal coverage and seamless service during peak operational hours.
• Effectively managed the execution of daily operational tasks, ensuring smooth and efficient functioning of the store.
• Leveraged strong interpersonal and problem-solving skills to resolve customer and associate issues, fostering a positive, solution-oriented environment.
• Oversaw front-end and back-end operations, including receiving, checkout processes, personnel management, invoicing, and accounting, ensuring accurate and timely delivery of merchandise while maintaining operational compliance.
• Managed operations across the entire store, overseeing approximately 20o employees at any given time.