Akilah Donald
Antioch,CA
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-pace environment. Committed to delivering exceptional service, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Eligibility Support Worker
Alameda County Social Services
Hayward, CA
02.2008 - Current
- Assisted in training new clerks
- Created a manual for training clerks in different aspects of the clerical position
- Assisted new and returning clients with filling out paperwork and answering some basic questions pertaining to paperwork they were submitting
- Answering questions pertaining to Medi-Cal for clients that may qualify
- Maintaining Medi-Cal records for clients (adding, removing aide codes and making emergency adjustments as needed)
- Creating electronic Benefit Cards
- Maintaining accounts for Electronic Benefit accounts
- Processed customer paperwork by verifying, entering and them in the database system.
- Resolved customer complaints in a timely manner and documented all interactions with customers accurately.
- Created new accounts for new customers based on their requirements.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Library Assistant
City of Hayward
Hayward, CA
06.1997 - 02.2008
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Performed basic computer troubleshooting and maintenance tasks.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Conducted inventory of library collections on a regular basis.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Scanned documents into the library's digital repository system.
- Processed payments from patrons for fines or fees associated with their accounts.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Enforced current library policies fairly with patrons.
Education
Bachelor of Science - Business Administration
California State University - East Bay
Hayward, CA09-2005
Skills
- Confidentiality
- Policy Knowledge
- Application Support
- Recordkeeping and Data Input
- Applicant Support and Service
Affiliations
- When I have downtime, I enjoy helping out in my community and creating paper crafts such as cards and party decorations
Timeline
Eligibility Support Worker
Alameda County Social Services
02.2008 - Current
Library Assistant
City of Hayward
06.1997 - 02.2008
Bachelor of Science - Business Administration
California State University - East Bay