Akilah Duncan
Fayetteville,Georgia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Commitment to excellence, adaptability, and attention to detail makes me a valuable asset in various professional contexts as I hone my career in Media & Entertainment.
Overview
2
2
years of professional experience
Work History
Account Manager
Jet Management Executives
11.2023 - 01.2024
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Retained product knowledge and executed expertise to support flawless execution of advertising campaigns.
- Facilitated client order entry and management to ensure client delivery and satisfaction.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained a 75% upsell rate with 0% cancellation.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Intern
CarynHealth Solutions
12.2022 - 11.2023
- Conducted comprehensive research on health trends and crafted informative and engaging blog posts to increase SEO for the official website.
- Executed initiatives aimed at increasing the number of subscriptions to the wellness center.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Barista
Woodstone Bakery & Cafe
03.2023 - 06.2023
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Assistant Stage Manager
OutFront Theater
09.2021 - 11.2021
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Enhanced show quality by ensuring timely execution of scene changes and prop management.
- Maintained detailed show reports to document any incidents or notes for future reference and improvement.
- Oversaw the distribution of scripts and other materials to cast members for optimal preparation time before rehearsals began.
- Ensured on-time set changes by efficiently organizing crew members and delegating tasks accordingly.
- Provided hands-on assistance to both seasoned professionals and student actors, aiding in script recitation and facilitating complex costume changes.
- Diligently undertook the responsibility of stage preparation and post-performance cleanup, ensuring an orderly workspace for both rehearsals and live performances.
Education
Bachelor of Interdisciplinary Studies - Theater Performance And Film Studies & Production
Georgia State University, Honors College
Atlanta, GA12.2022
Skills
- Customer Service
- Account Management
- Team Training
- Client Relationship Management
- Revenue Generation
- Marketing Support
- Strong Organization
- Interpersonal Relationships
Timeline
Account Manager
Jet Management Executives
11.2023 - 01.2024
Barista
Woodstone Bakery & Cafe
03.2023 - 06.2023
Intern
CarynHealth Solutions
12.2022 - 11.2023
Assistant Stage Manager
OutFront Theater
09.2021 - 11.2021
Bachelor of Interdisciplinary Studies - Theater Performance And Film Studies & Production
Georgia State University, Honors College
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