Akilah Fairfax
Upper Marlboro,MD
Summary
Self-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal, oral and written communication skills. Meticulous, results oriented, with outstanding customer service, skilled in organizing, planning, and leadership skills, with accuracy and professionalism. Proven track record, of working independently and collaboratively with team members to achieve goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
ROTC Mobility Specialist (HCVP)
District of Columbia Housing Authority (DCHA)
Washington , DC
10.2019 - Current
- Mobility Specialist for Housing Choice Voucher Program (HCVP) clients
- Analyzed customer requirements and provided customized mobility solutions.
- Developed innovative strategies to improve the customer experience.
- Seek and research available properties for HCVP clients, as well as DCHA clients for special projects
- Provide outstanding customer service to HCVP clients, landlords, internal departments and external agencies
- Assist landlords and HCVP clients by providing information on the DCHA leasing process
- Assist HCVP clients with scheduling briefings
- Organize and participate in landlord and client Meet and Lease events
- Work on special relocation projects with the Environmental & Relocation Teams
- Create and maintain daily and weekly reports for relocation clients for special projects, DCHA federal & local clients
- Assist case workers, attorneys, mental healthcare providers, and non-profit organizations to assist client's with referrals
- Complete special tasks and projects, for other departments & teams as assigned
- Assist the ROTC Coordinators, with preparing for briefings and issuing vouchers
- Utilize Voyager/Yardi and Wizard, for client's files and research.
Licensed Property Manager (DC & MD)
Scope Property Management
Washington , DC
05.2018 - 10.2019
- Managed day-to-day activities involving tenants, subcontractors and property management for over 150 units.
- Managed and oversaw operations, maintenance and administration of properties.
- Conducted regular property inspections to ensure compliance with safety regulations and rental agreements.
- Performed month end financial reports (e.g., monthly owner summary reports, delinquency reports, bank detail summaries and billing and invoicing)
- Processed staff payroll, vendor invoices & payments
- Managed bookkeeping, accounts payable and accounts receivable
- Negotiated and executed lease contracts with tenants, ensuring all legal requirements were met.
- Provided tenant support services, such as handling complaints, resolving disputes, and responding to inquiries.
- Collaborated with contractors on repairs or renovations needed in managed properties.
- Ensured that all maintenance requests from tenants were addressed promptly.
- Verified the accuracy of tenant credit reports before approving applications for rental units.
- Coordinated showings of available rental units with prospective tenants.
- Assisted in collecting delinquent rents by sending notices and initiating eviction proceedings when necessary.
- Established budgets for each managed property, monitoring expenses against income generated by rentals.
- Reviewed monthly financial statements prepared by accounting staff for accuracy and completeness.
- Exercised direct supervision over property and administrative staff.
Executive Assistant to VP, GM & Director
3M Company
Washington , DC
11.2016 - 05.2018
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Created and maintained computer and paper-based filing and organization systems for records, reports and documents.
- Coordinated multiple schedules using online calendaring system.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research on various topics as requested by executives or senior management personnel.
- Managed and tracked expenses to meet company budget requirements.
- Organized conferences, seminars and other events as directed by the executives.
- Managed all aspects of catering needs for special events hosted by the company.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Tracked and monitored monetary contributions and disbursements of funds for charitable events.
Human Resources Coordinator
SCHOOL NUTRITION ASSOCIATION
National Harbor , MD
09.2016 - 11.2016
- Updated employee records in HR database system.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Developed onboarding materials and presented orientation sessions for new hires.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Coordinated benefits administration including health insurance, 401K, tuition reimbursement, etc.
- Implemented performance management systems to track progress towards objectives.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Organized employee directories and updated individual contact information.
Senior Administrative Assistant
3M Company
Washington , DC
02.2016 - 09.2016
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Prepared written and visual materials as directed by supervisor and managers
- Managed multi-line phone system and distributed mail and packages
- Created expense reports and requests for capital expenditures, budgets and filing systems
- Ordered and distributed office supplies while adhering to a fixed office budget
- Processed travel expenses and reimbursements, travel arrangements, including booking airfare, hotel and transportation
- Created presentations and materials required for Congressional meetings and company events
- Greeted visitors, including VIPs, vendors and interview candidates
- Researched legal materials for Congressional lobbying issues and reports
- Utilized Lotus Notes calendar and databases, as well as the Leadership Directory to conduct Congressional research
- Maintained appropriate files to incoming correspondence requiring replies
- Handled and maintained manager's contacts and business liaison information
- Distributed company-wide announcements, booked conference rooms and coordinated catering for daily/weekly/monthly/annual meetings
- Managed administrative functions for the Directors, General Manager, Vice President, consultants and managers
- Researched, proposed and implemented vendor services to decrease costs to organization
- Created and maintained a calendar for manager's meetings, events and conferences
- Conducted research to prepare, gather and proof lobbying materials, agendas and decks for all executive-level meetings
- Performed administrative details such as database management
- Tracked and monitored monetary contributions and disbursements of funds for charitable events
- Utilized PeopleSoft, Salesforce and MS Office for daily orders, projects and assignments
- Excellent verbal and written communication skills, as well as strong leadership, organizational and interpersonal skills
- Additional administrative tasks as assigned.
Small Business Owner
Sugar Suite Kid's Spa & Salon
Bowie , MD
08.2010 - 04.2017
- Owned and operated a kid's spa and salon
LIVED OVERSEAS (ITALY, TURKEY)
Self Employed
Italy , Turkey
08.2005 - 08.2010
- Lived in various cities in Italy and Istanbul, Turkey for my spouse's employment.
Quality Assurance/Software Tester
TITAN SYSTEMS CORPORATION
Washington , DC
08.2002 - 06.2005
- Created detailed, comprehensive and well-structured test plans and test cases to ensure product quality.
- Reviewed software requirements, test plans and test cases for completeness and accuracy.
- Performed functional, integration, system, smoke, compatibility and stress testing.
- Executed manual tests to identify defects in the application under test.
- Analyzed system specifications to develop effective test strategies and scenarios.
- Verified fixes by rerunning failed tests after defect resolution.
- Collaborated with developers to identify root causes of defects.
- Documented results of all tests conducted according to established standards.
- Participated in post-release validation activities such as bug verification.
Quality Assurance Software Test Engineer
MANTECH INTERNATIONAL CORPORATION
Alexandria , VA
06.2001 - 07.2002
- Served as a key member of software testing team for Department of Defense contract.
- Developed and implemented quality-assurance and quality-control methodologies to ensure compliance with Quality Assurance standards, federal regulations and customer specifications.
- Test management and support of interoperability testing for the Defense Logistics Agency (DLA) Business System Modernization (BSM) project.
- Provided Interoperability Certification by verifying that compatibility exists between old and new hardware, software, networks and communication facilities.
Quality Assurance Software Test Engineer
INTUIT INCORPORATED
Alexandria , VA
08.2000 - 04.2001
- Developed test cases and engineer test data for quarterly and maintenance releases.
- Conducted testing for client Internet/Intranet websites and browser based applications.
- Conducted functionality, web-link verification, performance, compatibility and content testing.
- Updated Internet/Intranet requirements database with test results.
- Completed software enhancements and testing for Intuit's Quicken Insurance for Auto, Life and Cross Products and services utilizing web and client/server testing.
- Quality Assurance of maintenance, quarterly releases and software enhancements.
- Executed and validated test scripts for Integration and Regression Testing manually and with automated test tools.
Software Test Engineer/Quality Assurance Analyst
MCI WORLDCOM
Arlington , VA
05.1997 - 08.2000
- Project Lead in Mass Markets Customer Information Systems Department responsibilities.
- Conducted system testing and quality assurance of maintenance and quarterly releases and software enhancements.
- Developed and tested work flows, test cases and engineered test data for quarterly and maintenance releases.
- Conducted analysis and source code reviews on OCIS (Long Distance Order Entry-Billing System) and OCIS Financials.
- Created Test Plans for all Life Cycle phases of Quality Assurance to include System, User Acceptance, Regression, Interface and Integration Testing, utilizing mainframe, web, client/server systems
- Responsible for daily status reports, issue/bug tracking and testing matrix.
Education
Bachelor of Arts - Speech And Mass Communication
George Mason University
Fairfax, VASkills
- Multitasking
- Research and Analytical Skills
- Team & Relationship building
- Professionalism & Reliability
- Time Management
- Interpersonal & Organizational Skills
- Problem-Solving
- Adaptability and Flexibility
- Excellent Verbal & Written Communication
- Task Prioritization
- Attention to Detail
- Self Motivation
- Computers & Technology (including Social Media Applications)
- Microsoft Office, Google Suite & Adobe Suite
- Document and File Management
- Database and Client Management Systems
- Sensitive Material Handling
- Accounting & Payroll
- Human Resource
Certification
- Real Estate License & Property Manager License (DC & MD)
- Certified Personal Trainer
- Certified Housing Specialist
Timeline
ROTC Mobility Specialist (HCVP)
District of Columbia Housing Authority (DCHA)
10.2019 - Current
Licensed Property Manager (DC & MD)
Scope Property Management
05.2018 - 10.2019
Executive Assistant to VP, GM & Director
3M Company
11.2016 - 05.2018
Human Resources Coordinator
SCHOOL NUTRITION ASSOCIATION
09.2016 - 11.2016
Senior Administrative Assistant
3M Company
02.2016 - 09.2016
Small Business Owner
Sugar Suite Kid's Spa & Salon
08.2010 - 04.2017
LIVED OVERSEAS (ITALY, TURKEY)
Self Employed
08.2005 - 08.2010
Quality Assurance/Software Tester
TITAN SYSTEMS CORPORATION
08.2002 - 06.2005
Quality Assurance Software Test Engineer
MANTECH INTERNATIONAL CORPORATION
06.2001 - 07.2002
Quality Assurance Software Test Engineer
INTUIT INCORPORATED
08.2000 - 04.2001
Software Test Engineer/Quality Assurance Analyst
MCI WORLDCOM
05.1997 - 08.2000
Bachelor of Arts - Speech And Mass Communication
George Mason University
- Real Estate License & Property Manager License (DC & MD)
- Certified Personal Trainer
- Certified Housing Specialist
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