Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akilah Henderson

Mount Laurel,NJ

Summary

Healthcare specialist with extensive experience in patient assessment and interdisciplinary collaboration. Proven expertise in insurance verification and admissions processing. Focused on enhancing performance and delivering high-quality patient care.

Overview

13
13
years of professional experience

Work History

Client Service Manager

Bayada
Pennsauken, NJ
05.2024 - Current
  • Facilitated biweekly interdisciplinary meetings to enhance team collaboration and communication.
  • Managed admissions and coordinated nursing and HHA schedules for optimal patient care.
  • Performed insurance verifications to streamline billing processes and reduce discrepancies.
  • Conducted quarterly budgeting reviews to ensure financial accountability and sustainability.
  • Hosted weekly team growth meetings focused on professional development and performance improvement.
  • Provided clerical support, including data entry and document management tasks.
  • Updated procedures to align with best practices and regulatory requirements.
  • Processed payroll accurately and efficiently, ensuring timely employee compensation.

Intake Coordinator

LIGHTHOUSE HOSPICE
Cherry Hill, NJ
12.2022 - 04.2024
  • Evaluate patients referred for Hospice to determine appropriateness for admission. Routinely accepts all referrals for Hospice.
  • Consult with physicians, hospice team members, patients and/or family members while establishing a coordinated hospice referral.
  • Evaluate insurance coverage eligibility and submit prior authorization if required.
  • Notify care teams of patient referrals and provide patient data including essential background information and clinicals.
  • Provide feedback to referral sources on referrals as indicated.
  • Respond to telephone inquiries regarding available services and eligibility for same.
  • Collect and maintain statistical data on all referred patients and submits same, as requested, to administration.
  • Register all patients in EMR, and generates new admission system 'downtime' charts.
  • Triage patient/family calls from potential hospice determination.
  • Review daily nurse visit report and schedule all HHA visits per frequency and duration.
  • Provide daily updates on referral and admission tracker for monthly reports.
  • Monthly verifies participating medical providers license through the New Jersey State License Commission.
  • Order Durable medical equipment for patients on service.
  • Appropriately discharging patients from EMR upon expiration, revocation, or intelligibility determination.

Health Care Specialist

CAPITAL HEALTH SYSTEMS
Pennington, NJ
01.2020 - 12.2022
  • Collecting information such as patient details, medical history, billing, and insurance information, etc.
  • Provides patients with billing and insurance information.
  • Preparing patient admission and discharge documentation.
  • Monthly insurance eligibility of reoccurring patients.
  • Administrative/Secretarial duties
  • Maintenance of medical records
  • Organizing and Maintaining Administrative calendar(s)
  • Run Weekly and Monthly billing reports
  • Assist with training and onboarding of new staff

Unit Secretary

CAPITAL HEALTH SYSTEM
Pennington, NJ
01.2016 - 12.2019
  • Answering and directing calls
  • Assist healthcare team with patient admissions and discharge
  • Updating health records
  • Create Templates
  • Coordinating patient internal and external transfers
  • Consulting Primary/specialty physicians of inpatient diagnosis and treatment
  • Emailing/Scanning and faxing of medical records.
  • Pre-scheduling Follow up appointments
  • Ordering medical and office supplies

Patient Care Aide

CAPITAL HEALTH SYSTEMS
Trenton, NJ
01.2013 - 12.2015
  • Taking patient vital signs and collecting patient histories
  • Personal hygiene and bathing - combing hair and help with shaving
  • Changing bed clothes and gowns
  • Regularly turning patients to prevent bed sores
  • Helping with bathroom needs - measuring and notating outputs
  • Assisting with mobility issues
  • Assisting with feeding/mealtime
  • Setting materials and cleaning rooms before and after sterile procedures

Education

High School Diploma -

Ewing High
Ewing, NJ

Skills

  • Transcription and data entry
  • document management
  • insurance verification
  • hospice coordination
  • admission processing
  • team collaboration
  • performance improvement
  • statistical reporting
  • patient assessment
  • client relationship management
  • Case management and triage
  • CPT and ICD-10 coding
  • Medical office and hospital experience
  • Hospice care and patient monitoring
  • Medical scheduling and billing
  • Outbound calling and customer service
  • Employee orientation and training
  • Medical terminology expertise
  • Analysis skills and organizational competencies
  • EMR proficiency and records management
  • HIPAA compliance and privacy standards

Timeline

Client Service Manager

Bayada
05.2024 - Current

Intake Coordinator

LIGHTHOUSE HOSPICE
12.2022 - 04.2024

Health Care Specialist

CAPITAL HEALTH SYSTEMS
01.2020 - 12.2022

Unit Secretary

CAPITAL HEALTH SYSTEM
01.2016 - 12.2019

Patient Care Aide

CAPITAL HEALTH SYSTEMS
01.2013 - 12.2015

High School Diploma -

Ewing High

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Akilah Henderson