Akilah Jackson
Olympia Fields,IL
Summary
Motivated and quality focused professional with 20 years experience providing superior customer service. Meticulous and versatile professional that flourishes in leadership and team-based environments. Resourceful problem solver with attention to detail. Well-developed skills in multitasking, customer service and organization.
Overview
24
24
years of professional experience
Work History
Enrollment Services Specialist
Prairie State College
11.2012 - 05.2023
- Analyzed and evaluated data, identifying trends in recruitment process.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed surveys by rechecking contact information before ending each call.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
General Manager
What's Funny Live
05.2010 - 01.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Development Associate
United Parcel Service, UPS
06.1999 - 01.2011
- Engaged with customers to build business relationships.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Business Administration
Prairie State College
Chicago Heights, ILHigh School Diploma -
Dwight D Eisenhower
Blue Island, IL05.1993
Skills
- Problem-Solving
- Relationship Management
- Client Interaction
- Client Engagement
- Detail Oriented
- Creative Thinking
- Team Leadership
- Active Listening
- Microsoft Office
- Relationship Building
- Online Research
- Highly Organized
- Customer Service Skills
- Team Work
Timeline
Enrollment Services Specialist
Prairie State College
11.2012 - 05.2023
General Manager
What's Funny Live
05.2010 - 01.2016
Business Development Associate
United Parcel Service, UPS
06.1999 - 01.2011
Business Administration
Prairie State College
High School Diploma -
Dwight D Eisenhower
Similar Profiles
Derek WappelDerek Wappel
Assistant Men's Tennis Coach at Prairie State CollegeAssistant Men's Tennis Coach at Prairie State College
KEITH VALLOWKEITH VALLOW
Fire Service Instructor at Prairie State CollegeFire Service Instructor at Prairie State College
Aki BellAki Bell
Communications Specialist at Prairie State CollegeCommunications Specialist at Prairie State College