Akilah Jackson
Olympia Fields,IL
Summary
Motivated and quality focused professional with 20 years experience providing superior customer service. Meticulous and versatile professional that flourishes in leadership and team-based environments. Resourceful problem solver with attention to detail. Well-developed skills in multitasking, customer service and organization.
Overview
24
24
years of professional experience
Work History
Enrollment Services Specialist
Prairie State College
2012.11 - 2023.05
- Analyzed and evaluated data, identifying trends in recruitment process.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed surveys by rechecking contact information before ending each call.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
General Manager
What's Funny Live
2010.05 - 2016.01
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Development Associate
United Parcel Service, UPS
1999.06 - 2011.01
- Engaged with customers to build business relationships.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Business Administration
Prairie State College
Chicago Heights, ILHigh School Diploma -
Dwight D Eisenhower
Blue Island, IL05.1993
Skills
- Problem-Solving
- Relationship Management
- Client Interaction
- Client Engagement
- Detail Oriented
- Creative Thinking
- Team Leadership
- Active Listening
- Microsoft Office
- Relationship Building
- Online Research
- Highly Organized
- Customer Service Skills
- Team Work
Timeline
Enrollment Services Specialist
Prairie State College
2012.11 - 2023.05
General Manager
What's Funny Live
2010.05 - 2016.01
Business Development Associate
United Parcel Service, UPS
1999.06 - 2011.01
Business Administration
Prairie State College
High School Diploma -
Dwight D Eisenhower
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