Akilah Jackson
Cedar Rapids
Summary
Experienced professional in claims processing and customer service seeking a position to provide exceptional support and ensure prompt and accurate resolution of client inquiries and claims. Expertise in clear communication, problem-solving, and meticulous attention to detail, with a focus on enhancing customer satisfaction while adhering to company policies and industry regulations.
Overview
4
4
years of professional experience
Work History
Senior Disability Representative
Sedgwick Claims Management Services Inc.
01.2025 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Disability Representative
Sedgwick Claims Management Services Inc.
11.2023 - 01.2025
- Determined appropriate payments and adjustments for workers compensation, Social Security Disability, and disability offsets.
- Managed a caseload of disability claims, ensuring timely and accurate processing and communication with clients and stakeholders
- Analyzed complex medical information to determine eligibility and benefits, ensuring compliance with plan provisions and guidelines
- Effectively communicated with claimants, providers, and clients, providing clear and concise information and resolving issues promptly
Leave of Absence Coordinator
Sedgwick Claims Management Services Inc.
11.2020 - 11.2023
- Establishing leave claims, tracking and coding documentation, reviewing claim information, and making case decisions
- Communication skills (written and verbal) for communicating with claimants and clients, maintaining professional relationships, and providing customer service
- Analyzing leave requests, determining eligibility, and ensuring compliance with client policies, state, and federal regulations (e.g., FMLA, ADA)
Education
College in Medical Assistant - Allied Health
Kirkwood Community College
Cedar Rapids, IA08.2021
High School Diploma -
Kennedy High School
Cedar Rapids, IA05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft excel
- Microsoft outlook
- FMLA
- Strong communication skills
- Conflict resolution
- Claims processing proficiency
- Case management
- Disability benefits knowledge
- Decision making capacity
Languages
English
Native or Bilingual
Timeline
Senior Disability Representative
Sedgwick Claims Management Services Inc.
01.2025 - Current
Disability Representative
Sedgwick Claims Management Services Inc.
11.2023 - 01.2025
Leave of Absence Coordinator
Sedgwick Claims Management Services Inc.
11.2020 - 11.2023
College in Medical Assistant - Allied Health
Kirkwood Community College
High School Diploma -
Kennedy High School
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