AKILAH KIDD
North Las Vegas,NV
Summary
Document Management Specialist, providing general administrative back-up and other duties. More than 5 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Outgoing Customer Service Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Document Editor
AppleOne Employment Services
10.2023 - Current
- Finalized records in electronic records management system for proper classification and categorization.
- Imported electronic documents into document management system and updated document and record master database.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- 'Managed over 50 customer calls per day.
- Increased sales by 15%.
Custodial Manager
A Touch Of Grace Home And Office Cleaning LLC
01.2021 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Conducted regular site inspections to verify compliance with housekeeping standards
- Managed senior-level personnel working in marketing and sales capacities.
Primary Assistant Teacher
Budget Watchers
07.2023 - 10.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Customer Service Representative Supervisor
Anthem Health Services
01.2022 - 07.2023
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Answered customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Floor Supervisor
Verizon Wireless
03.2020 - 02.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated work of 10 floor employees to improve performance.
Lead Customer Service Representative
RANDSTAD TECHNOLOGY
09.2019 - 01.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- 'Managed over 75 customer calls per day.
Customer Service Representative Supervisor
SUTHERLAND
11.2018 - 08.2019
- Handled customers' questions about billing issues and processed payments.
- Coached and mentored service representatives to deliver polite, professional customer interactions
- Increased sales by 15%.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Associate of Arts - Criminal Justice
Mid Continent University
06.2024
Skills
- Customer Service Management
- Copy Editing
- Plans and Documentation
- Document Quality
- Writer Interviewing and Hiring
- Consensus-Building and Teamwork
- Graphics and Photo Imaging
- Administration and Management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Project Planning
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
CAP - Certified AdministrativeProfessionalCM - Certified Manager Certification
Additional Information
- Licensed PILB , SNHD Alcohol Awareness Card, CPR Certified
Timeline
Document Editor
AppleOne Employment Services
10.2023 - Current
Primary Assistant Teacher
Budget Watchers
07.2023 - 10.2023
Customer Service Representative Supervisor
Anthem Health Services
01.2022 - 07.2023
Custodial Manager
A Touch Of Grace Home And Office Cleaning LLC
01.2021 - Current
Floor Supervisor
Verizon Wireless
03.2020 - 02.2022
Lead Customer Service Representative
RANDSTAD TECHNOLOGY
09.2019 - 01.2020
Customer Service Representative Supervisor
SUTHERLAND
11.2018 - 08.2019
Associate of Arts - Criminal Justice
Mid Continent University