Akilah Mclean
Annapolis,MD
Summary
A versatile professional with a diverse background across various fields, consistently demonstrating strong analytical thinking, adept problem-solving skills, and exceptional communication abilities. The central thread throughout the experience is to focus on people, whether it pertains to customer service or patient care.
Overview
6
6
years of professional experience
Work History
DENTAL ASSISTANT, ASPEN
DENTAL
03.2023 - Current
- Deliver patient care thru making patients as comfortable as possible in dental chair, prepping for treatment, and obtaining dental records; handing instruments and materials to dentists; sterilize and disinfect instruments and equipment, prepare tray setups for dental procedures, and instruct patients on postoperative and general oral health care.
Office manager
Barstow Acres Children’s Center
01.2022 - 03.2023
- Coordinate and oversee administrative duties in office, and ensure that office operates efficiently and smoothly
- Responsibilities include greeting visitors, answering phones, managing office supplies, insurance billing, overseeing other administrative staff, scheduling patients applying for state grants, and supporting staff with administrative tasks like scheduling meetings.
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Reported to senior management on organizational performance and progress toward goals
- Managed over 50 customer calls per day.
Customer Service Representative
LASER SHIP
01.2020 - 03.2020
- Processed customer’s order accurately into data system, including any time requirement and/or restraints to ensure prompt delivery
- Timely communication with customers in response to questions regarding delivery status and proactively notify customers of any issues or delays.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Fitting Room attendant
T.J.MAXX
07.2017 - 08.2019
- Provided exceptional customer experiences by actively engaging and interacting with all customers, embodying customer experience principles and philosophy, and ensuring clean and organized store environment. Adhered to all operational, merchandise, and loss prevention regulations.
Education
High school diploma - Academics
CALVERT HIGH SCHOOL
Prince Frederick, MD06.2019
Some College (No Degree) - Business Administration And Management
Morgan State University
Baltimore, MDCertified Dental Assistant - Dental Assisting
DENTAL, PROGRAM, COLLEGE OF SOUTHERN MARYLAND
La Plata11.2022
Skills
- Intermediate Microsoft Word, PowerPoint, Excel, etc
- Adobe Creative Cloud- Technical Skills Training
- Private Practice Insurance Billing
- Social Media Consultant
- Chair Side Assistance
- Virtual Assistance
- Dental Impressions
- Medical Records Management
- Patient Data Gathering
- Four-Handed Procedures
- Oral Surgery Prep
- Patient Schedule Management
- Restorative Procedures
Timeline
DENTAL ASSISTANT, ASPEN
DENTAL
03.2023 - Current
Office manager
Barstow Acres Children’s Center
01.2022 - 03.2023
Customer Service Representative
LASER SHIP
01.2020 - 03.2020
Fitting Room attendant
T.J.MAXX
07.2017 - 08.2019
High school diploma - Academics
CALVERT HIGH SCHOOL
Some College (No Degree) - Business Administration And Management
Morgan State University
Certified Dental Assistant - Dental Assisting
DENTAL, PROGRAM, COLLEGE OF SOUTHERN MARYLAND
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