Akilah Oda
Atlanta,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
Talbots
Peachtree Corners, GA
02.2022 - Current
- Embodies the leadership skills needed to attract and build a high-performance team
- Driven to create, build, and cultivate relationships with customers, Talbots associates and community
- Ambitious and enthusiastic in creating an environment for both store and team to succeed
- Reinforces consistent selling, service, and operational standards through coaching, training and accountability
- Demonstrates excellent communication skills, high level of integrity, fiscal responsibility, critical thinking, and leadership courage
- Has strong organizational skills and the ability to multi-task in fast paced, ever-changing environment
- Professional, assertive, and friendly with the ability to make decisions independently
Customer Care Advicate-Remote
Gentle Consultant Agency
Las Vegas, Nevada
01.2021 - 02.2022
- Assisted customers with product selection, order placement and payment processing.
- Worked collaboratively with colleagues to resolve complex customer issues effectively.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Recorded details of all inquiries, complaints, and comments.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Negotiated with customers, resolving disputes and maintaining positive relationships.
Assistant Director of Retail
Buckhead Thtiftique
Buckhead, Georgia
12.2020 - 07.2021
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained compliance with industry regulations and organizational policies.
- Conducted performance evaluations and recommended areas for improvement.
Store Manager
Lids Sports Group
Atlanta, GA
06.2018 - 03.2019
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Nine West
Lawrenceville, Georgia
06.2015 - 06.2018
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
People Manager
Carters Oshkosh
Atlanta, GA
03.2015 - 11.2015
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Collaborated with senior leadership on organizational strategies, goals and objectives.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
Victoria Secret
Atlanta, , California
01.2010 - 03.2010
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Executive Team Leader
Target
Athens, GA
11.2003 - 01.2010
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted in developing long-term objectives for the executive team by setting realistic goals based on market analysis data.
Education
High School Diploma -
University of Phoenix
Tempe, AZSkills
- Performance monitoring
- Coaching and mentoring
- Decision-making skill
- Employee scheduling
- Process improvements
- Recruitment and hiring
Timeline
Retail Store Manager
Talbots
02.2022 - Current
Customer Care Advicate-Remote
Gentle Consultant Agency
01.2021 - 02.2022
Assistant Director of Retail
Buckhead Thtiftique
12.2020 - 07.2021
Store Manager
Lids Sports Group
06.2018 - 03.2019
Store Manager
Nine West
06.2015 - 06.2018
People Manager
Carters Oshkosh
03.2015 - 11.2015
Store Manager
Victoria Secret
01.2010 - 03.2010
Executive Team Leader
Target
11.2003 - 01.2010
High School Diploma -
University of Phoenix