Akilah Porter

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Ensure compliance with HIPAA regulations to protect patient privacy and confidentiality.
• Dedication to providing compassionate support and assistance to individuals regardless of race, class or creed.

• Providing exceptional service by responding to customer needs with speed and accuracy.
• Listening to customer complaints with empathy and resolving issues.
• Handling escalation calls handed over by customer service associates.
• Responding to customer inquiries in person and also through chat, email and, phone.
• Increasing product knowledge in order to provide support to customers.
• Collaborate with upper management to increase customer experience based on customer surveys.
• Follow up with customers via phone to gain their feedback on their furniture deliveries.
• Working within a team, including customer service associates and upper management.

• Provide customer support in person and via email, and phone.
• Assist customers, providing product recommendations and resolving concerns.
• Maintained customer satisfaction by delivering friendly and efficient service.
• Processed transactions accurately using a POS system by handling cash and credit payments.
• Resolved customer complaints professionally, or escalating customer complaints to management if needed.

• Managed reservations and walk-ins, optimizing table turnover to maximize seating efficiency.

• Assisted servers and management in coordinating large parties and special events.

• Addressed customer inquiries and concerns professionally, enhancing overall guest satisfaction.

• Maintained a clean and organized front-of-house area to uphold restaurant standards.