Summary

Overview

Work History

Education

Skills

Timeline

Akilah Reid

Los Angeles,CA

Summary

Motivated property management professional with experience in leasing, resident services, compliance recertifications, and administrative operations within affordable housing communities. Skilled in LIHTC and Section 8 programs, Yardi software, and resident relations. Strong background in customer service, leadership, and crisis response developed through roles in property management, behavioral therapy, and security supervision. Known for strong communication, organization, and the ability to manage multiple responsibilities while maintaining positive resident and team relationships.

Overview

years of professional experience

Work History

Leasing Agent / Property Management Assistant

Bridge Housing Corporation

Pasadena, CA

06.2025 - Current

Assist property manager with daily operations within a Permanent Supportive Housing community. Complete recertifications for a 70-unit property and assist with additional property recertifications. Ensure recertifications are completed well in advance of deadlines to maintain LIHTC compliance. Coordinate resident events and activities that encourage engagement within the 55+ community. Serve as a primary contact for residents who require assistance or support services. Assist with property documentation, administrative duties, and resident communications.

Customer Service Associate

Ralphs

Venice, CA

11.2023 - 07.2025

Cross-trained in multiple departments including front-end, grocery, bakery, and stock. Provide customer assistance, cashier services, and support with inventory restocking. Resolve customer concerns and support overall store operations. Work collaboratively with team members to maintain efficient store performance.

Behavior Therapist

Kyo

Los Angeles, CA

09.2023 - 06.2024

Implemented behavior modification plans for clients with Autism Spectrum Disorder. Documented client progress and behavioral outcomes during therapy sessions. Conducted crisis interventions and adjusted treatment activities based on client needs. Participated in training sessions to maintain updated behavioral therapy practices.

Personal Assistant

Monroe Services

Irving, TX

12.2021 - 09.2023

Managed executive calendars and scheduled meetings and appointments. Organized digital and physical documents and maintained records. Handled phone calls, emails, and client communications. Assisted with daily operational tasks and scheduling priorities.

Dispatcher

COPS Monitoring

Texas

03.2022 - 07.2023

Answered approximately 150 calls daily related to alarm system alerts and emergencies. Contacted homeowners immediately following alarm activation to verify safety. Coordinated emergency response services when necessary. Maintained detailed records of calls and incidents within monitoring databases.

Security Guard Supervisor

Securitas Security Services USA

USA

04.2020 - 05.2023

Supervised on-site security operations including entry points and officer coordination. Managed security staff during high-traffic events and large gatherings. Identified safety risks and recommended improvements to management. Trained officers on safety procedures and situational awareness.

Crew Lead

AMC Century City

03.2018 - 04.2020

Supervised staff and coordinated daily team assignments. Led staff meetings and monitored employee performance. Maintained cleanliness and operational standards in food preparation areas. Provided support to team members to ensure smooth operations.

Floor Associate

Kohl's

08.2017 - 04.2018

Assisted customers with merchandise selection and product recommendations. Processed returns, exchanges, and store credit transactions. Promoted store programs and maintained strong customer relationships.