Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akilah Speed

Charlotte,NC

Summary

Billing specialist managing billing inquiries for customers and service providers. Maintained accurate billing records by updating information as needed. Coordinated service scheduling and completed follow-ups to resolve outstanding issues.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Cox Fleet
Remote
04.2024 - 04.2026
  • Processed fleet billing invoices for Cox Fleet accounts.
  • Resolved billing discrepancies with customers and internal teams.
  • Reconciled invoices, credits, and adjustments for accuracy.
  • Answered customer inquiries regarding billings, payments, account status.
  • Collaborated with other departments to fulfill their support requests.

Patient Coordinator/Insurance Verification Specialist

Bright Smiles Dentistry
Atlanta, CA
10.2021 - 04.2024
  • Informed patients, caregivers and families of diagnoses and treatment options, including chronic disease, wound and medication self-management.
  • Resolved claim issues related to billing and reimbursement inquiries to support timely payments.
  • Completed insurance and claim forms accurately to ensure efficient processing.
  • Accessed programs and established payment strategies aligned with patient needs.
  • Scheduled and confirmed patient appointments and consultations.
  • Navigated through multiple online systems to obtain documentation.

Administrative Assistant

Liberty Law Group
Virginia Beach, VA
06.2018 - 10.2021
  • Coordinated scheduling of meetings and managed calendars for executive team to facilitate efficient operations.
  • Drafted letters, memos, reports, emails, and presentations for management staff to support effective communication.
  • Developed and maintained organized filing systems for physical and electronic documents to ensure accurate and confidential record-keeping.

Customer Service Representative

Geico
Virginia Beach, VA
08.2015 - 06.2018
  • Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys to identify areas for service improvement.
  • Executed administrative tasks including filing paperwork, updating databases, and generating reports to support operational efficiency.

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
06-2015

Skills

  • Claims Processing
  • Billing reconciliation
  • Insurance processing
  • Medical data management
  • Appointment Scheduling
  • Office Administration
  • Customer Service

Timeline

Billing Specialist

Cox Fleet
04.2024 - 04.2026

Patient Coordinator/Insurance Verification Specialist

Bright Smiles Dentistry
10.2021 - 04.2024

Administrative Assistant

Liberty Law Group
06.2018 - 10.2021

Customer Service Representative

Geico
08.2015 - 06.2018

High School Diploma -

Green Run High School
Akilah Speed