Akile Williams
Gainesville,GA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and Customer Service Rep. Highly efficient planning, problem-solving, and communication skills, call center.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Well Star Urgent Care
01.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding patients and company.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Service Representative/Call Center
Bitzer
11.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction with accurate and timely order processing.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
Insurance Coordinator
Dr. Merritt Dental Office
02.2015 - 01.2017
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
High School Diploma -
Gainesville High School
Gainesville, GASkills
- Clerical
- Medical coding knowledge
- Data analysis
- Customer service support
- Office administration
- Shipping and receiving
- Data entry
- Customer Service Representative
- Typing speed
- Inbound sales
- Outbound calling
- Call center
- Inside sales
Timeline
Customer Service Representative/Call Center
Bitzer
11.2022 - 12.2024
Front Office Receptionist
Well Star Urgent Care
01.2018 - Current
Insurance Coordinator
Dr. Merritt Dental Office
02.2015 - 01.2017
High School Diploma -
Gainesville High School
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