Akili Brown, MBA

• Preceptor training New Float MAs, within my Lead role within my Float position, within various departments in the clinical offices.
• Assisted in keeping my Healthcare Practice Manager with updates on the process of my preceptor training with the new float team within each clinical departments.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person, virtual videos (Doxy.me app, EPIC Mychart video, Zoom meeting, EPIC meeting, Microsoft Teams meetings)
• Engaging with patients service care to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• EMR trained (EPIC) system software, Workday software systems.
• Trained clinical float staff within the EPIC software system (clinical version)
• Preceptor training new Medical Assistant floats, throughout different departments.

Engage in patients care services to obtain medical history, chief complaints and vital signs.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• EMR trained (E-Clinical) system software.
• Trained new clinical staff within the EMR (E-Clinical) system.
• Organized charts, documents and supplies to maintain team productivity.
• Managed two healthcare clinics (Park Forest and Frankfort, IL), overseeing clinical/administrative staff member of 6, including externs MAs.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Managed FMLA request forms
• Answered phones (administrative roles), scheduled appointments, greeted patients and ordered supplies.
• Supervised both clinical and administrative duties in medical office setting, copays, petty cash balance (checks, cash, credit card) assistance
• Collaborate within my leadership roles with my Office Manager and CEO Physician engaging within the hiring, training and recruitment process with new Medical Assistants / clerical administrative staff members and extern Medical Assistants.
• Training new Healthcare members/ Medical Assistants and also coaching / mentoring extern Medical Assistants from various of Technical schools/ Local Colleges.