Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akili Smith

Macon,GA

Summary

Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in customer service and team collaboration. Proven ability in inventory management and conflict resolution, consistently enhancing operational efficiency. Recognized for training new employees and maintaining high standards of safety and cleanliness, contributing to a positive workplace environment.

Overview

8
8
years of professional experience

Work History

Team Member/Kitchen Staff Member

Chick-fil-A
Macon, GA
09.2023 - 12.2024
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assisted customers with product selection and ordering process.
  • Greeted customers upon entering the store with friendly demeanor.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Collaborated with team members to achieve daily goals.
  • Participated in team meetings to discuss strategies for improvement.
  • Identified opportunities for process improvements within the department.
  • Resolved customer issues promptly in a professional manner.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Looked for ways to go above and beyond job requirements.
  • Addressed customer needs, responding to specific requests.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Upheld high standards of productivity and quality in operations.

Team Member/Crew Kitchen Staff Member

Chick-fil-A
Savannah, GA
12.2021 - 08.2023
  • Monitored expiration dates on food items for freshness assurance.
  • Identified opportunities for process improvements within the department.
  • Resolved customer issues promptly in a professional manner.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Participated in team meetings to discuss strategies for improvement.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to achieve daily goals.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Upheld high standards of productivity and quality in operations.
  • Trained new team members using approved training materials and information.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Customer Sales Representative/Intern

Global Flags Unlimited
Acworth, Georgia
09.2020 - 10.2020
  • Worked with Sales Representatives to boost sales by increasing product knowledge, sales techniques, and company procedures.
  • Managed customer inquiries and directed incoming calls in a busy office environment.
  • Built relationships with new clients by promoting the products appropriate to the client.
  • Provided quotes for projects and followed up on assignments to ensure customer satisfaction.

Housekeeper

Comfort Inn and Suites
Kennesaw / Smyrna, Georgia
08.2019 - 04.2020
  • Cleaned, dusted, vacuumed, made beds, and replenished guest rooms to company standards.
  • Implemented preventive maintenance practices and upheld equipment maintenance guidelines to ensure safety and reduce incidences of equipment malfunction.
  • Strong knowledge of proper use of chemicals and PPE to meet OSHA and safety guidelines.
  • Promoted strong customer relations with positive interactions and anticipating customer needs.

Receptionist

RTP Customs
Acworth, Georgia
09.2017 - 12.2018
  • Managed phone inquiries and sales by providing estimates and scheduling appointments.
  • Maintained accurate inventory levels through coordination of shipments, validating receipt of supplies, and overseeing deliveries.
  • Oversight of each step of the ordering process, including sales, requisition, and shipping through online systems and in-person customer service.
  • Processed POS transactions, including checks, cash, and credit purchases or refunds, and reconciled cash drawers with sales records.
  • Responsible for delivery of automobiles to the appropriate service center on property.

Warehouse Line Worker

Atlanta Cheesecake Factory
Kennesaw, Georgia
05.2017 - 09.2017
  • Inspected products to assess compliance with quality standards.
  • Cut and prepared merchandise according to production specifications and company standards.
  • Oversaw accuracy of packaging and labeling merchandise for delivery.
  • Maintained fast-paced production to meet production goals each day.

Retail Sales Associate/Jewelry Department

SteinMart
Powder Springs, Georgia
08.2016 - 05.2017
  • Responsible for all aspects of customer service in the Jewelry department.
  • Organized, restocked, and labeled merchandise for sale.
  • Exceeded sales goals by building client relationships through excellent customer service and quick resolution of customer issues.
  • Processed POS transactions, including checks, credit and cash purchases, and refunds.

Education

Medical Coding And Billing

Ultimate Medical Academy
Clearwater, FL
08-2026

Class 161 -

Chatham Apprentice Program
Savannah, Georgia
01.2023

Welding Certificate -

Chattahoochee Technical College
Marietta, Georgia
01.2020

High School Diploma -

Enka/Swannanoa Community High School
Candler, North Carolina
01.2012

Skills

  • OSHA 30 certified
  • First Aid/CPR certified
  • Merchandising
  • Inventory control and replenishment
  • Preventive maintenance
  • MS Office
  • Customer service and cash handling
  • Customer service
  • Inventory management
  • Cash handling
  • Sales support
  • Food safety
  • Team collaboration
  • Equipment operation
  • Time management
  • Conflict resolution
  • Training new employees
  • Safety compliance
  • Communication skills
  • Decision-making capacity
  • Goal setting and achievement
  • Dependability and reliability
  • Workplace safety
  • Hospitality and accommodation

Timeline

Team Member/Kitchen Staff Member

Chick-fil-A
09.2023 - 12.2024

Team Member/Crew Kitchen Staff Member

Chick-fil-A
12.2021 - 08.2023

Customer Sales Representative/Intern

Global Flags Unlimited
09.2020 - 10.2020

Housekeeper

Comfort Inn and Suites
08.2019 - 04.2020

Receptionist

RTP Customs
09.2017 - 12.2018

Warehouse Line Worker

Atlanta Cheesecake Factory
05.2017 - 09.2017

Retail Sales Associate/Jewelry Department

SteinMart
08.2016 - 05.2017

Medical Coding And Billing

Ultimate Medical Academy

Class 161 -

Chatham Apprentice Program

Welding Certificate -

Chattahoochee Technical College

High School Diploma -

Enka/Swannanoa Community High School

Similar Profiles

CREATE PROFILE
Akili Smith