Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Akill Williams

Newport News,VA

Summary

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Churchill Downs
10.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Structural Welder

HII-NNS
06.2024 - 10.2024
  • Removed excess slag with arc-cutting, grinding, and using other equipment.
  • Used MIG and TIG welding on structural supports.
  • Prepared welding equipment to perform advanced welding work.
  • Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
  • Kept work area clean and organized.

Sales Associate

Walmart
05.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed inventory control, such as counting, and stocking merchandise.

Sr Lead Product Operations

Gap Inc
08.2022 - 08.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Sales Floor Coordinator

HomeGoods, TJX Companies
03.2021 - 07.2022
  • Optimized store layout based on customer feedback, improving overall flow and ease of navigation.
  • Conducted regular staff meetings to review progress, share updates, and discuss areas for improvement.
  • Reduced shrinkage rates through diligent inventory control measures and loss prevention techniques.
  • Implemented new merchandising strategies for enhanced visual appeal and easier navigation of store layout.
  • Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Maintained open communication channels with team members to foster a positive work environment conducive to high-performance outcomes.
  • Continuously updated product knowledge to effectively educate customers and provide informed recommendations, leading to increased sales conversions.
  • Analyzed sales data to identify trends and optimize store performance, leading to increased revenue.
  • Contributed to company-wide strategies by providing valuable insights from daily interactions with customers on the sales floor.
  • Coordinated cross-functional collaboration between departments to ensure seamless execution of store initiatives.
  • Facilitated sales growth through effective product demonstrations and persuasive communication skills.
  • Received incoming merchandise and stored in correct stock locations.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Maintained orderly stockroom for ease of retrieval.
  • Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
  • Contributed to a positive team environment by collaborating with coworkers on various tasks and projects

Package Handler

Fed Ex Ground
10.2020 - 05.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Crew Team Member

Quality First Landscaping
03.2016 - 10.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.

Machine Operator

Harbor Freight Tools Distribution Center
01.2018 - 09.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.

Crew Trainer

Hardee's
01.2017 - 01.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Marion High School
Marion, SC

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Report writing and incident reporting
  • General security
  • Security guard license
  • Emergency response
  • Welding
  • Training and mentoring
  • Decision-making
  • Multitasking and organization
  • Data entry
  • Retail industry experience

Accomplishments

  • July 2025 Triple Crown Officer of the month (Churchill downs)
  • July 2025 started training for a promotion, Lead Security Officer (Churchill downs)
  • December 2023 Associate of the month (Walmart)
  • March 2023 Employee of the Month (GAP INC)
  • October 2022 received a promotion and pay raise, Sr Lead Product Operations (GAP INC)
  • September 2021 Associate of the Quarter (Homegoods)
  • August 2021 received a promotion, Merchandise Coordinator (Homegoods)

Certification

  • Certified DCJS, [Top Guard] - [2024]

Timeline

Security Officer

Churchill Downs
10.2024 - Current

Structural Welder

HII-NNS
06.2024 - 10.2024

Sales Associate

Walmart
05.2023 - 07.2024

Sr Lead Product Operations

Gap Inc
08.2022 - 08.2023

Sales Floor Coordinator

HomeGoods, TJX Companies
03.2021 - 07.2022

Package Handler

Fed Ex Ground
10.2020 - 05.2021

Machine Operator

Harbor Freight Tools Distribution Center
01.2018 - 09.2020

Crew Trainer

Hardee's
01.2017 - 01.2018

Crew Team Member

Quality First Landscaping
03.2016 - 10.2020

Marion High School

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Akill Williams