Akima Hamilton
Pembroke Pines
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Passionate about continuous learning, ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Pharmacy Clerk
Harrys Pharmacy
Lawrence Township
05.2025 - Current
- Assisted customers with prescription orders and over-the-counter medications, ensuring a positive shopping experience and customer satisfaction.
- Processed insurance claims and transactions accurately, reducing discrepancies and enhancing workflow efficiency in the pharmacy.
- Managed inventory levels by restocking shelves and organizing products, contributing to an efficient and well-maintained pharmacy environment.
Shift Manager
Cava
Lawrence Township
01.2023 - 05.2025
- Manage shifts at Cava by quickly learning new processes, leading teams, and ensuring punctual, ethical work.
- Implement strategies to improve team performance, resulting in measurable productivity gains.
Customer service representative
Resultscx
Florida
08.2021 - 01.2023
- Fostered customer relations at ResultsCx, resolving issues swiftly
- Maintained high resolution rates and positive feedback consistently
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated cross-team support to optimize operations, documented customer insights, and ensured steady system improvements.
- Streamlined support workflows by integrating updated protocols, resolving complex queries, and cutting resolution delays.
Education
High School Diploma -
Mount Alvernia High School
Saint James Jamaica Skills
- Responsive Communication
- Web-Based Tools
- Payment Processing
- Verbal Communication
- Time Management
- Adaptability
- Organizational Skills
- Customer Service
- Empathy
- Technical Support
- Shift leadership
- Team Collaboration
- Cash handling
- Prescription processing
- Inventory management
- Customer relations
Timeline
Pharmacy Clerk
Harrys Pharmacy
05.2025 - Current
Shift Manager
Cava
01.2023 - 05.2025
Customer service representative
Resultscx
08.2021 - 01.2023
High School Diploma -
Mount Alvernia High School