Akimbra Jenkins
San Antonio ,TX
Summary
Dependable and hands-on professional with experience in fast-paced environments requiring accuracy, accountability, and situational awareness. Known for remaining calm under pressure, following procedures, and paying close attention to detail. Brings a strong work ethic, reliability, and the ability to adapt quickly to changing priorities in warehouse and security settings.
Overview
13
13
years of professional experience
Work History
Senior Appeals Representative
UnitedHealth Group
, TX
05.2023 - Current
- Review and resolve complex clinical and non-clinical appeals using fact-based analysis and regulatory guidelines.
- Ensure compliance with healthcare regulations while meeting accuracy and turnaround time standards.
- Collaborate with legal, compliance, and internal teams to support consistent and defensible appeal outcomes.
- Document case activity and outcomes using Excel, Outlook, and PowerPoint to support reporting and audits.
- Serve as a dependable team resource, supporting colleagues and leadership when additional assistance is needed.
Tower Climber
Blattner Energy
Midland, Texas
11.2020 - 05.2023
- Use hand tools, power tools, and rigging equipment to complete installations and repairs
- Safely climb, inspect, and work on telecommunications towers and structures at varying heights
- Assist with tower modifications, equipment removals, and structural upgrades
- Accurately document work performed, inspections completed, and any identified issues.
- Perform routine inspections to identify equipment issues, structural concerns, or safety hazards.
- Follow all safety procedures, fall protection requirements, and OSHA guidelines at all times.
Assembly Line Worker
Staffmark Staffing (Goodman)
Houston, Texas
10.2018 - 11.2020
- Assemble air conditioning units and HVAC components according to specifications, blueprints, and work instructions.
- Install mechanical parts, wiring, panels, and fittings using hand and power tools.
- Follow step-by-step assembly processes to ensure accuracy and consistency.
- Perform quality inspections to verify proper assembly, fit, and function of units.
- Identify, report, and correct assembly errors, or defective components.
- Maintain focus and precision while performing repetitive tasks on a production line.
- Adhere to all safety procedures, PPE requirements, and workplace guidelines.
- Keep the work area clean, organized, and compliant with warehouse standards.
Security Officer
Allied Universal Security Services
Houston, Texas
10.2016 - 10.2018
- Monitor premises to prevent theft, unauthorized access and safety hazards
- Conduct routine patrols of buildings, parking areas, and surrounding property.
- Control access by verifying identification, badges, and visitor credentials.
- Monitor surveillance systems, alarms, and security cameras.
- Respond calmly and effectively to incidents, emergencies, and safety concerns.
- Observe, document, and report suspicious activity or policy violations.
- Communicate clearly with employees, visitors, and management.
Warehouse Worker
FedEx
Houston, TX
01.2015 - 10.2016
- Load, unload, and sort packages efficiently in a fast-paced warehouse environment.
- Scan, label, and route packages using handheld scanners and warehouse systems.
- Move freight safely using carts, dollies, and conveyor systems.
- Follow safety procedures to prevent injuries and ensure proper package handling.
- Maintain accuracy while meeting productivity and time-sensitive deadlines.
- Lift, carry, push, and pull packages of varying weights throughout the shift.
- Work collaboratively with team members to support smooth daily operations.
- Keep work areas clean, organized, and free of hazards.
Technical Support Representative
NCO Group
06.2013 - 01.2015
- Provided technical support to incoming callers via phone by diagnosing hardware, software, and network issues.
- Guided users through step-by-step troubleshooting to resolve technical problems.
- Documented issues, resolutions, and account updates in internal systems.
- Assisted customers with account inquiries and processed payments for cellular services.
- Maintained professionalism, accuracy, and data security while handling customer information.
Skills
- Observation & Threat Recognition
- Access control & Badge verification
- Walk & car patrol
- Surveillance & CCTV Monitoring
- Inventory Management
- Shipping & Receiving
- Customer Service Experience
- Organization & Stocking
- Visitor Management
Timeline
Senior Appeals Representative
UnitedHealth Group
05.2023 - Current
Tower Climber
Blattner Energy
11.2020 - 05.2023
Assembly Line Worker
Staffmark Staffing (Goodman)
10.2018 - 11.2020
Security Officer
Allied Universal Security Services
10.2016 - 10.2018
Warehouse Worker
FedEx
01.2015 - 10.2016
Technical Support Representative
NCO Group
06.2013 - 01.2015