Akimi Bravo
Las Vegas,NV
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results. I'm also a fast learner and love any challenge that will help me grow within the company.
Overview
13
13
years of professional experience
Work History
Ticketing Agent
MGM Grand Casino
12.2017 - 03.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concierge
Wynn Resorts
02.2015 - 01.2016
- Created welcoming and comfortable environment for guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Cirque Production
Mirage Hotel
06.2007 - 02.2015
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted guests with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations..
- Monitored entrance and exit of venue to guarantee safety of guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Education
Associate of Applied Science - General Studies
College of Southern Nevada
Las Vegas, NV08.2019
Skills
- Hotel Accommodations
- Accurate Data Entry
- Creative Solutions
- Customer Satisfaction
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Ticketing Agent
MGM Grand Casino
12.2017 - 03.2020
Concierge
Wynn Resorts
02.2015 - 01.2016
Cirque Production
Mirage Hotel
06.2007 - 02.2015
Associate of Applied Science - General Studies
College of Southern Nevada