Akimi Bravo
Las Vegas,NV
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results. I'm also a fast learner and love any challenge that will help me grow within the company.
Overview
13
13
years of professional experience
Work History
Ticketing Agent
MGM Grand Casino
Las Vegas, NV
12.2017 - 03.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concierge
Wynn Resorts
Las Vegas, NV
02.2015 - 01.2016
- Created welcoming and comfortable environment for guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Cirque Production
Mirage Hotel
Las Vegas
06.2007 - 02.2015
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted guests with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations..
- Monitored entrance and exit of venue to guarantee safety of guests.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Education
Associate of Applied Science - General Studies
College of Southern Nevada
Las Vegas, NV08.2019
Skills
- Hotel Accommodations
- Accurate Data Entry
- Creative Solutions
- Customer Satisfaction
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Ticketing Agent
MGM Grand Casino
12.2017 - 03.2020
Concierge
Wynn Resorts
02.2015 - 01.2016
Cirque Production
Mirage Hotel
06.2007 - 02.2015
Associate of Applied Science - General Studies
College of Southern Nevada