Akim Kargbo
Middletown,NY
Summary
Dedicated and experienced Help Desk Tier II professional with a proven track record of delivering top-tier technical support. Seeking to leverage advanced troubleshooting skills, strong customer service orientation, and technical expertise to contribute to a dynamic IT support team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Tier II
Adapt Of The Hudson Valley
10.2022 - Current
- Served as second point of contact for technical issues to a corporate staff of 700+ employees.
- Supported remote employees by setting up VPN connections and remote desktop solutions.
- Worked alongside System Administration using scripting and automation.
- MDM provisioning and deprovisioning when necessary to business needs.
- Assisted in implementing a virtualized environment using VMware, reducing hardware costs.
- Delivered training sessions for Tier 1 support staff on Microsoft Office 365 and Cisco Meraki.
- Implemented security measures, including access controls and firewalls, to safeguard data integrity.
- Re-imaged computers and added Windows 11 client machines to Windows Server 2016 domain.
- Migrated management of 300+ iOS devices from MaaS360 to Intune.
- Experience with cloud platforms like Azure, AWS, and GCP.
- Collaborated with Tier 3 support and to implement effective solutions for recurring issues.
Technical Support
Spectrum
03.2021 - 08.2021
- Prepared evaluations of software or hardware, and recommend improvements or upgrades.
- Oversaw daily performances of computer systems.
- Provided first-line technical support to end-users via phone, email, or in-person.
- Provided technical support to 300 clients daily.
Education
Associate’s degree in Science (A.S.) Physical Education -
SUNY Orange: Orange County Community College
Middletown, NY05.2020
CompTIA Security+ Course -
ProfessorMesser.com
03.2020
High School Diploma -
Bethel High School
Bethel, CT06.2007
Skills
- Azure AD
- Microsoft Intune
- Help Desk Ticketing System
- Remote Help (TeamViewer)
- Virtualization
- Python
- Windows Active Directory
- Microsoft Office 365 Administration
- Manage Engine, ServiceNow, Zendesk
- Customer Support
- Microsoft Outlook
- Apple Business Manager
Websites
Certification
CompTIA Security+
Timeline
Help Desk Tier II
Adapt Of The Hudson Valley
10.2022 - Current
Technical Support
Spectrum
03.2021 - 08.2021
Associate’s degree in Science (A.S.) Physical Education -
SUNY Orange: Orange County Community College
CompTIA Security+ Course -
ProfessorMesser.com
High School Diploma -
Bethel High School
CompTIA Security+
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