Akina Bosley
Sr. Content Manager
Sandy,UT
Summary
Dedicated, passionate and results-driven finance professional with a proven track record in both traditional finance and the dynamic FinTech sector, offering 4-years experience in Content Management and 8+ years of progressive leadership experience. Eagerly seeking a new position to push boundaries and dive into new, exciting challenges. Leverages expertise in Branch, Operational, and Content Management to drive organization success. Excels in fast-paced environments and is passionate about delivering exceptional content through strategic planning, content creation, and process optimization.
Overview
9
9
years of professional experience
Work History
Sr. Content Manager - Fraud and Back Office Operations / CX Operations
Varo Bank
10.2020 - Current
- Manage the development, editing, proofreading, and maintenance of comprehensive internal and external documentation for Digital Experience; including policies, procedures, email macros, smart responses, and FAQs
- Utilize data analytics and SEO keyword research when publishing customer-facing Online Content
- Sole content writer for 7 Back Office Operations departments, utilizing Varo's Content Management Systems to publish and maintain content
- Spearheaded the creation and management of content for Varo Bank's Fraud and Back Office Operations, overseeing a library of 200+ procedures, 300+ macros, and 150 FAQs while proactively working to identify, propose, and optimize content
- Established and maintained relationships for collaborating with cross-functional teams; including but not limited to Product and Project Managers, business stakeholders, and Engineering to create essential documentation
- Ensure content is in compliance with Federal Rules and Regulations and company policies by partnering with with Compliance, Legal, and Risk Management teams
- Developed style-guidelines to meet brand standards ensure clarity and organization in documentation.
Digital Operations Assistant Manager
America First Credit Union
01.2020 - 10.2020
- Oversaw all Digital Operations
- Responsible for collaborative with multiple stakeholders to ensure the accuracy of web and app content and digital production
- Collaborated with Software Engineers to ensure comprehensive product testing for seamless product launches
- Implemented Mobile and Online banking User Experience and User Interface (UX/UI) improvements
- Created internal procedures and documentation for Digital products and services
- Managed contracts, negotiation, renewal, billing, and risk assessments with external vendors
- Developed Business Continuity Plans with vendors
- Conducted annual reviews of critical vendors and technology service providers
- Maintained an annual budget of $1M+.
Branch Manager / Multiple leadership roles
America First Credit Union
04.2015 - 01.2020
- Led multiple teams of 7-22 people, managing day-to-day branch operations
- Boosted branch sales performance by 30% and NPS from lowest to consistently top 3 in the company, with an average of 98%
- Achieved perfect monthly, quarterly, and annual audits
- Engaged in community outreach through local charity events, galas, city planning meetings, volunteering, networking, and business development.
Education
Bachelor of Science - Strategic Communications - 67 credit hours earned
University of Utah
Skills
- Proven ability to transform complex processes into user-friendly, high-quality content and documentation
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Proficient in project development and management
- Strong compliance and risk mindset
- Skilled in process refinement and optimization
- Experience in hiring, training, and performance evaluation
- Tracking and managing multiple projects while meeting tight deadlines
- Excellent proofreading, writing, and copywriting skills
- Experience utilizing Search Engine Optimization to develop user-facing content
- Always take initiative in order to provide the most comprehensive, seamless, and user-friendly content
Proficient with the following systems:
- Airtable
- Confluence - Content Management System
- Google Suite
- Microsoft Suite
- Jira
- Splunk
- Figma
- LucidChart
- Tableau
- CRM
- Archer
Affiliations
Junior Achievement; volunteer
Volunteers of America; volunteer
Habitat for Humanity; volunteer
Utah Food Bank; volunteer
Meals on Wheels; volunteer
United Way; volunteer
Neighborhood House; volunteer
Women’s Inspired Network; previous member
Park City Chamber of Commerce; previous member
Park City Rotary Club; previous member
Timeline
Sr. Content Manager - Fraud and Back Office Operations / CX Operations
Varo Bank
10.2020 - Current
Digital Operations Assistant Manager
America First Credit Union
01.2020 - 10.2020
Branch Manager / Multiple leadership roles
America First Credit Union
04.2015 - 01.2020
Bachelor of Science - Strategic Communications - 67 credit hours earned
University of Utah