Akina Pope
Kathleen,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lead Sales Consultant
Windstream Telecommunications
09.2022 - Current
- Organized networking events to promote brand awareness and generate leads within target markets.
- Evaluated current market demands using data analysis tools such as Excel spreadsheets; applied findings to tailor selling approaches effectively.
- Participated in industry conferences as a company representative, expanding professional network and identifying new prospects.
- Consistently exceeded monthly sales targets through proactive client engagement and upselling strategies.
- Mentored junior sales consultants to enhance their skills and boost team performance.
Front Desk Receptionist
Pine Oaks Lodging
09.2022 - Current
- Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing calls and directing as needed, scheduling reservations, Night auditing and coordinating office activities.
Lead Medical Receptionist
South County Hospital
10.2021 - 09.2022
- Managed over 60 face to face and email communications per day, adhered to HIPAA guidelines, enhanced office productivity by handling high call volumes
- Also logged patient insurance, demographic and health history.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Shift Supervisor
CVS
05.2022 - 09.2022
- Responsible for supporting the General Manager in overseeing operations and sales, managing employees
- Key Holder
- Completed and filed financial documentation for accounting purposes.
Patient Service Representative
Change Healthcare
09.2020 - 10.2021
- Regulated over 70 calls per day maintaining call time resolution rate of 96%, explained plans for treatment, educated patients on medicine and at home healthcare tools
- Filed documents to safeguard patient information by using multitasking systems to balance client concerns and other duties.
Shift Lead
Finish Line
10.2018 - 12.2020
- Resolved customer complaints and issues, completed store opening and closing procedures, upsold products resulting in 15% increase in monthly sales all while ensuring customer needs are met
- Inventoried materials on a weekly basis to identify and resolve discrepancies
- Managed schedules, accepted time off requests and found coverage for shifts needed.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Sales Specialist
Skechers
09.2019 - 04.2020
- Educated customers about product features and benefits to aid in selection, demonstrated product features, persuasively overcame objections
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Cashier
Rite Aid
10.2018 - 09.2019
- Operated a cash register for cash, check and credit card transactions with excellent accuracy levels, responded to product questions, maintained store cleanliness during restocking and organizing merchandise
- Also balanced helping customers complete purchases, locate items and join reward programs
- Also verified identification for sale of 'proof-of-age' items.
Education
Associate of Science: Science -
Community College of Rhode Island
High School Diploma -
Bishop's High School
01.2018
Skills
- Critical Thinking
- Pipeline Management
- Medical Charting
- Verbal and Written Communication
- Medical Recordkeeping
- Taking Client Histories
- Customer service
- Daily workflows
- Operations monitoring
- Account management
- Sales expertise
- Cash Handling
- MS Office
- Sales strategy development
- Sales Reporting
Timeline
Lead Sales Consultant
Windstream Telecommunications
09.2022 - Current
Front Desk Receptionist
Pine Oaks Lodging
09.2022 - Current
Shift Supervisor
CVS
05.2022 - 09.2022
Lead Medical Receptionist
South County Hospital
10.2021 - 09.2022
Patient Service Representative
Change Healthcare
09.2020 - 10.2021
Sales Specialist
Skechers
09.2019 - 04.2020
Shift Lead
Finish Line
10.2018 - 12.2020
Cashier
Rite Aid
10.2018 - 09.2019
Associate of Science: Science -
Community College of Rhode Island
High School Diploma -
Bishop's High School