- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Drone Piloting
- Electronics and Circuit Building
- 3D Printing
- Sustainable Tech Innovations
- Supporting STEM education initiatives and mentorship programs
- Video Gaming
Akindele Adedapo
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Midfirst Bank, excelling in customer service excellence and data entry proficiency. Leveraged problem-solving abilities and teamwork skills to enhance department efficiency and customer satisfaction. Achieved consistent performance metrics, demonstrating adaptability and a commitment to professional growth.
Overview
10
10
years of professional experience
Work History
Commercial Customer Service Representative
Midfirst Bank
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured compliance with company policies and procedures during all client interactions, reducing potential legal risks.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency within the department.
- Provided detailed product knowledge, ensuring customers made informed purchasing decisions.
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when necessary.
- Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
- Assisted in resolving and installing remote deposit check machines
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Retail Sales Associate
AT&T Mobility
09.2014 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Education
No Degree - Management Information Systems
University of Central Oklahoma
Edmond, OK05-1999
No Degree - Computer Science
Rose State College
Oklahoma City, OK05-1997
High School Diploma -
Northeast High School
Oklahoma City, OK05-1995
Skills
- Call center experience
- Data entry proficiency
- Upselling strategies
- Basic accounting
- Professionalism
- Problem-solving abilities
- Multitasking
- Customer service excellence
- Phone Etiquette
- Teamwork skills
- Adaptability
Interests
Timeline
Commercial Customer Service Representative
Midfirst Bank
03.2021 - Current
Retail Sales Associate
AT&T Mobility
09.2014 - 03.2020
No Degree - Management Information Systems
University of Central Oklahoma
No Degree - Computer Science
Rose State College
High School Diploma -
Northeast High School
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