Focused Assistance Group Home Manager with a background monitoring residents' health, scheduling appointments and delivering compassion and enthusiasm in all tasks. A highly collaborative individual with skills in effective communication, time management and organization. Offering a strong understanding of quality service and federal and state group home regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Group Home Assistant Manager
Crossroad Unlimited Inc
09.2023 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Ordered all pharmacy supplies and kept check on inventory levels.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Offered learning opportunities to help residents develop important life skills.
Mentored and coached staff to improve performance and interactions with residents.
Created staff work schedules so each shift had appropriate number of employees for coverage.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Resident Assistant
A Very Special Place
03.2022 - Current
Responded to room transfers, incident reports, and maintenance requests.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Assisted residents in preparing for activity and social programs.
Assisted residents with daily dental and mouth care, bath functions, and hair care.
Maintained clean, safe, and well-organized resident environment.
Direct Support Professional
On your mark Inc
08.2020 - Current
Monitored and assisted with daily living activities, including bathing, grooming, and room care
Supported level of care that enhanced patient health, safety, dignity, and contentment
Documented care plan changes and other relevant patient data and submitted to RN
Assisted with living transitions, supporting independent and assisted living skills and overall community integration
Administered medications and set up reminders for clients in alignment with medication administration record
Followed agency policy and procedures in administering care to clients
Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
Provided companionship throughout day, engaging clients in conversation and activities
Cooked meals based on nutritional requirements and special diets.
Direct Support Professional
Catholics charities
03.2021 - 08.2023
Delivered personal care and support aligned with individual support plans
Monitored and assisted with daily living activities, including bathing, grooming, and room care
Administered medications and set up reminders for clients in alignment with medication administration record
Applied and upheld standard precautions and procedures used for infection control
Documented care plan changes and other relevant patient data and submitted to RN
Maintained safe and clean patient environment
Provided companionship throughout day, engaging clients in conversation and activities.
Manager, Quality and Product Support
Bluechip Technologies Limited
07.2013 - 05.2018
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing service support and guidance.
Demonstrated respect and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Onboarded new employees with training and new hire documentation.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Assisted in organizing and overseeing assignments to drive operational excellence.